topic Re: No sound and fast recording in Arlo Pro 2

No sound and fast recording

7shelly — Mon, 26 Aug 2019 00:20:47 GMT

1. My 3 cameras have no sound with the recordings, no sound with talking through them to someone.
2. I have the recording time set for 80 seconds and mostly get 12 seconds.
3. Some of my recordings are in fast forward style.
Does anyone have any helpful suggestions? I have had a stroke and depend on my cameras so much!
Thanks

Re: No sound and fast recording

ShayneS — Tue, 27 Aug 2019 18:45:46 GMT

Hi @7shelly

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

I would start by rebooting the base station & testing again?

Re: No sound and fast recording

7shelly — Mon, 02 Sep 2019 18:29:44 GMT

Thanks, I have tried everything I have read from other comments on other questions that are similar to mine.

Re: No sound and fast recording

ShayneS — Tue, 03 Sep 2019 20:24:54 GMT

What Device/model OS are you using?

Re: No sound and fast recording

7shelly — Sat, 07 Sep 2019 01:29:16 GMT

Arlo pro 2

Re: No sound and fast recording

StephenB — Sat, 07 Sep 2019 19:15:15 GMT

@7shelly wrote:
Arlo pro 2

@ShayneS is also asking about your playback system - Windows, Mac, iPhone, or Android?

Re: No sound and fast recording

7shelly — Sun, 08 Sep 2019 02:01:29 GMT

Oops, sorry... My poor mind!... Lol. I use an Android phone... Samsung Galaxy note 9 98% of the time. I do have Windows on my new laptop, but have only used it once.
Now I'm seeing something about a new App that I should have installed. I knew nothing about it., 😏

Re: No sound and fast recording

bigbigman — Sun, 08 Sep 2019 17:12:12 GMT

Don't bother with the diagnosis this is a well known Arlo 2 problem when you plugged in. You can follow this thread https://community.arlo.com/t5/Arlo-Pro-2/About-1-3-of-recordings-play-about-10-seconds-and-video-freezes/td-p/1717736/jump-to/first-unread-message

The only thing to do is for Arlo to actually release an update to fix this issue.

Re: No sound and fast recording

StephenB — Sun, 08 Sep 2019 17:41:05 GMT

@7shelly wrote:

Now I'm seeing something about a new App that I should have installed. I knew nothing about it., 😏

The new app was just announced. You have until the end of September to install it.

You can simply uninstall the one you are using now, and install the new Arlo one from the Google play store. If you have an issue with it, you can install the old one again (it's now called "Arlo Legacy") But that will stop working October 1.