topic Arlo Pro 2 Cameras offline model vcs3000c in Arlo Pro 2

Arlo Pro 2 Cameras offline model vcs3000c

SPutz — Wed, 04 Sep 2019 20:50:10 GMT

I purchased the Pro 2 (VCS3000C) last week. Installation went smooth and it was working fine until yesterday. Cameras (3) now are not identifying motion or syncing with the app. Here are specifics to help you help me:

- Base Model: VBM3500

- All three lights on base are green with the middle light blinking

- When opening the app it states "This Arlo device is offline" for all three cameras.

- Under Mode tab in the app it states "Armed"

Need anything else?

Thanks,

Scott

Arlo Pro 2 Cameras offline model vcs3000c

jguerdat — Wed, 04 Sep 2019 20:50:31 GMT

Try logging out and back in or force closing the app.

Arlo Pro 2 Cameras offline model vcs3000c

SPutz — Wed, 04 Sep 2019 20:52:06 GMT

Thanks for your response @jguerdat. I tried both things you suggested, but app still does not connect with cameras? Do I need to uninstall the cameras and reinstall them? Base unit has all three lights lite green suggesting the cameras are connected to the base. Thoughts?

Re: Arlo Pro 2 Cameras offline model vcs3000c

jguerdat — Thu, 05 Sep 2019 13:51:56 GMT

Try a computer web browser, too. It may be worthwhile to reboot the base as well as checking to verify that the cameras' batteries are charged. Plug on in to see if it then works.

Re: Arlo Pro 2 Cameras offline model vcs3000c

SPutz — Thu, 05 Sep 2019 16:53:51 GMT

Thank you. Yesterday I deleted the app from my phone and reinstalled it. At first, no improvement, but a few hours later it connected and started working again. Don't know why at this point, but I'm up and running again. Thanks everyone for your help.