topic Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000 in Arlo Pro 2

VMB3000 base offline amber LED internet and MAC ffff:0000;000

cdiniz — Wed, 27 Mar 2019 13:27:24 GMT

Help! VMB3000 base led internet offline (amber LED) and MAC ffff:0000;000.

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

TomMac — Wed, 27 Mar 2019 13:36:15 GMT

Power button reboot the base ( power off then on )

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

cdiniz — Wed, 27 Mar 2019 13:46:22 GMT

The internet led remains amber. Can the base station be in trouble? Mac fff:0000fff.

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

jguerdat — Wed, 27 Mar 2019 21:36:24 GMT

Try rebooting your modem, router and base, in that order. Let each initialize before going on to the next.

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

cdiniz — Thu, 28 Mar 2019 11:16:03 GMT

Don’t work!

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

jguerdat — Thu, 28 Mar 2019 13:35:19 GMT

Who owns the router? ISPs have been known to make settings that block access to Arlo for unknown reasons. The base has a connection to the router but either the router or ISP is somehow blocking access to arlo.netgear.com on ports 80 and 443.

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

cdiniz — Thu, 28 Mar 2019 13:41:58 GMT

Hello! Locking ports 80 and 443 causes the mac to appear 00: ffffffffff ??

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

jguerdat — Thu, 28 Mar 2019 14:00:00 GMT

Not sure what you mean by "locking the ports" as well as how you're seeing a MAC change. Since it appears that you own the router, normal settings allow Arlo to work fine - only changes you may have made would prevent it. You're not using a VPN, are you? It sounds like you're doing something with your network that's the issue.

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

cdiniz — Thu, 28 Mar 2019 14:28:21 GMT

When the ISP blocks access to ports 80 and 443 the base Mac appears 00: ff: ff: ff: ff ????

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

cdiniz — Thu, 28 Mar 2019 14:30:40 GMT

the fact that the base vmb3000 Mad appears 00: ff: ff: ff: ff, may indicate defect in base vmb3000?

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

cdiniz — Thu, 28 Mar 2019 14:34:45 GMT

Not using VPN.

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

jguerdat — Thu, 28 Mar 2019 17:05:11 GMT

I guess you're seeing the MAC address in your router display - you're not giving us nearly enough details so we're guessing. That address would never be seen regardless of ports open or closed. Either the base is faulty, the router is confused (have you rebooted it?) or you're looking at something totally different.

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

cdiniz — Thu, 28 Mar 2019 18:14:23 GMT

I'm seeing the base MAC on the router as 00:ff:ff:ff:ff.

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

cdiniz — Thu, 28 Mar 2019 20:17:03 GMT

Modem and router ok! Base Station VMB 3000 don’t work!

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

jguerdat — Fri, 29 Mar 2019 00:17:56 GMT

Can't help you because you refuse to provide any useful information. You keep repeating the same thing without details.

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

cdiniz — Fri, 29 Mar 2019 11:56:47 GMT

I put the base on 2 other routers and the mac continues 00: ff: ff: ff. Probably the base is defective. Ports 80 and 443 are not blocked by your ISP. Is it possible to restore the MAC address of the base? What other information do you need to help me? Thank you!

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

jguerdat — Fri, 29 Mar 2019 12:43:05 GMT

Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

baltimorecity — Wed, 07 Aug 2019 14:26:55 GMT

Hey Cdiniz,

I have the same issue with my VMB4000. It suddenly appears offline and I can see the same "strange" MAC address.

Did you managed to solve the problem?

Thanks!

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

ShayneS — Wed, 07 Aug 2019 19:33:13 GMT

Hi @baltimorecity

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: VMB3000 base offline amber LED internet and MAC ffff:0000;000

baltimorecity — Fri, 09 Aug 2019 15:52:36 GMT

Hi ShayneS,

Yes, I did. They are asking me about the opened ports ... all are opened for outbound and I believe it's not related to that. There is something wrong on the Base Station itself.

Thanks,

BaltimoreCity