topic Video detection - Arlo is asking to pay for additional subscription in Arlo Pro 2

Video detection - Arlo is asking to pay for additional subscription

deepakmartin — Mon, 02 Sep 2019 15:33:40 GMT

My Arlo pro 2 cameras do not detect more than 5 feet away and the cameras are new. I called the support and they want to buy another service from a company called Microsoftware Squad. This sounds like a scam from Arlo by involving third parties. There is no mention of such services on Arlo website. Isn't this illegal as per the FTCA/ Consumer protection.

Re: Video detection - Arlo is asking to pay for additional subscription

brh — Mon, 02 Sep 2019 15:50:05 GMT

@deepakmartin,

Arlo's Customer Support is https://www.arlo.com/en-us/support/contact.aspx.

There is a phone list on this page for different countries, If you did not use this site or use the listed phone number there, then the number you called is definitely a scam.

Brian

Re: Video detection - Arlo is asking to pay for additional subscription

ShayneS — Wed, 04 Sep 2019 16:40:24 GMT

Hi @deepakmartin

As @brh mentioned, This sounds like you reached a 3rd party/scam website/number. Please use the link I have provided below. Regarding your Motion detection, have you tried to reboot your base station & test again?

I have provided an article that will assist with the camera positioning here - How do I position my Arlo wire-free camera?

Arlo Tech Support