topic Re: Arlo Pro 2 not engaging with Huawei router. It will not accept the factory password due to symbo in Arlo Pro 2

Arlo Pro 2 not engaging with Huawei router. It will not accept the factory password due to symbols.

softdown — Sat, 31 Aug 2019 16:57:15 GMT

Not engaging with Huawei B2338-168IDU router. Says my "password does not match". Would not accept factory preset password due to symols instead of letters. My custom password would not work either. Signal strength is 6 bars. VMB3500 base station.

Re: Arlo Pro 2 not engaging with Huawei router. It will not accept the factory password due to symbo

StephenB — Sat, 31 Aug 2019 17:35:15 GMT

@softdown wrote:

Not engaging with Huawei B2338-168IDU router. Says my "password does not match". Would not accept factory preset password due to symols instead of letters.

The base station doesn't know or care about the router wifi password or the router admin password.

Are you trying to join the base station wifi? That's only for the cameras, not for your PC or mobile devices. You just connect the base station with ethernet to the router, and then follow the instructions to add it to your Arlo cloud account.

Re: Arlo Pro 2 not engaging with Huawei router. It will not accept the factory password due to symbo

softdown — Sat, 31 Aug 2019 18:52:16 GMT

What instructions? Arlo app simply offers a choice of : Add new devices (on the left). Library (of videos on the right). I watched a decent youtube video but his base station seemed to automatically connect with his router. Think he said so. My NTGR network keeps asking for an 8 digit router number in order to connect.

You seem to be implying that I may be able to go straight to getting cameras recognized. So I will try that. Thanks.

Re: Arlo Pro 2 not engaging with Huawei router. It will not accept the factory password due to symbo

StephenB — Sat, 31 Aug 2019 18:53:58 GMT

@softdown wrote:

What instructions? Arlo app simply offers a choice of : Add new devices

That's what you do. You can also add it from the web ui.

It will prompt you from there.