topic Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings. in Arlo Pro 2

VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Dannybear — Fri, 30 Aug 2019 08:29:23 GMT

Just a heads up with the latest base firmware push by arlo.

All my operational settings have been corrupted that relate to modes, rules and schedules.

Looks like a complete rebuild will be required.

Good luck to all.

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Glasto — Fri, 30 Aug 2019 09:22:39 GMT

So I've just found out. What a shambles.

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Beef — Fri, 30 Aug 2019 09:39:15 GMT

What a mess modes gone missing.
Noticed signal strength gone down on all cameras not even showing full strength when sat next to base station.getting ready to boot it all in the trash.

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Glasto — Fri, 30 Aug 2019 09:45:32 GMT

Can't even figure out the new modes layout to try and fix...

No recordings or motion alerts

Fergin12 — Fri, 30 Aug 2019 09:45:46 GMT

I have 5 arlo pros with 2 base stations, today both stations received a firmware update, since then I get no alerts and no recordings, manual recordings work, all motion settings are correct, coincidentally today is the day my arlo subscription ends even though I have paid for it to continue, can anyone shed any light on what to do I have rest both base stations but still the same

Fergin

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Dannybear — Fri, 30 Aug 2019 09:46:10 GMT

They obviously know about it, all my custom modes have been deleted for me except one and when I try deleting it I get a unable to delete error 4003 and then the app locks up.

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Dannybear — Fri, 30 Aug 2019 09:57:36 GMT

I hope they revert this before everyone is impacted.

I am also unable to delete the default mode rules or even remove the devices.

Looks like a factory reset is the only option left to try.

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Glasto — Fri, 30 Aug 2019 10:04:02 GMT

Any ideas with the new edit modes layout? Sending me round in circles...

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Eric182 — Fri, 30 Aug 2019 10:22:52 GMT

Woke up this morning ( August 30, 2019) to find out my cameras were not detecting motion. Went into the app to try to view the mode or edit the “armed” mode.

Getting an orange banner at the top when I try and edit the mode Saying “this rule cannot be updated (4003)”

I can’t even change the mode to disarmed if I want. I get the same error message. Arlo please fix this. @JamesC

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Dannybear — Fri, 30 Aug 2019 10:29:57 GMT

Looks like the arlo server is having a hernia, just tried to sync a camera, the base LEDs say it is found no device shows up in the app.

I would recommend not to change anything until we have something from arlo.

Re: No recordings or motion alerts

Fergin12 — Fri, 30 Aug 2019 10:32:09 GMT

Just been on char asking me to get a camera down, so out come the ladders, I really hope they aren’t sending me on a wild goose chase

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Dannybear — Fri, 30 Aug 2019 10:35:06 GMT

Arlo status says they have problems although nothing about them being self inflicted.

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Eric182 — Fri, 30 Aug 2019 10:36:08 GMT

Something is definitely messed up. I can’t find firmware release notes anywhere either

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Eric182 — Fri, 30 Aug 2019 10:37:59 GMT

Do you mind sharing that Web link for Arlo status?

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Glasto — Fri, 30 Aug 2019 10:47:26 GMT

status.arlo.com

Re: VMB4kr3 firmware update v1.14.1.0_2909_bfcf6... corrupting operational settings.

Dannybear — Fri, 30 Aug 2019 10:52:23 GMT

It is found under the support heading at bottom of the page as a link “System Status”

Re: No recordings or motion alerts

jimo2020 — Fri, 30 Aug 2019 11:29:01 GMT

Hey

I've got exactly the same issue with my system since the firmware update plus i cannot change the base station mode.

James

Re: No recordings or motion alerts

deproleet — Fri, 30 Aug 2019 11:36:17 GMT

I am having the same issues: no motion detection and therefore no recording.

Re: No recordings or motion alerts

Fergin12 — Fri, 30 Aug 2019 11:46:07 GMT

Support recommend removing and adding cameras, I removed a camera and then couldn’t add it, it then asked for another update on bot my base stations the removed camera then appeared with out adding with original settings, I had an alert whilst it was in alert off mode, I now have another camera off line, I tried phoning support but on hold for ages, I’m starting to think the latest firmware broke something and they rolled it back but it’s still broke

Re: No recordings or motion alerts

DaveO6 — Fri, 30 Aug 2019 11:46:48 GMT

I am having a similar issue but the lack of alerts is irregular. I also had a problem with the latest firmware whereby my cameras were not connected to the Base Station. I removed one camera and tried to re-sync it but it failed. I resolved this by removing all power from the Base station. I could sync the removed camera and the other 2 cameras suddenly sprang into life. That was yesterday evening.

But today the 2 external cameras are recording and alerting but not all the time. I went outside and the cameras failed to alert or record but the cameras are still connected to the base.

I will wait and see if this problem continues and if so will remove the cameras from the system and then re-sync them to see if that helps. Very frustrating because the cameras are mounted high up so need to get the ladders out and this problem is all down to the Arlo Firmware update. Having said that I have a 2nd base station and the cameras connected to this work fine and the firmware and models of the base stations and cameras are identical.