Arlo Pro2 Stops Detecting Motion Overnight or after only a few hours

JJ_FLASH — Fri, 30 Aug 2019 17:27:42 GMT

Hi, I have rebooted and re-synced these new Arlo Pro2 cameras and base station at least a dozen times. They worked fine last night after factory reset of base station and then syncing up two cameras within two feet of base station (using only battery power). No problem there. Synced up doorbell. No problem there. This morning, no motion detection (about 8 hours later). Getting ready to send these back. This seems similar to other's experiences as well. Have tried default and maximum sensitivity. Have tried different activity zones. Have tried camera sync with: (1) battery power, only (2) AC adapter, only (3) both battery and AC adapter. Device Info for Cameras says: Hardware H3, Firmware 1.125.13.0_31717

Re: Arlo Pro2 Stops Detecting Motion Overnight or after only a few hours

ShayneS — Fri, 30 Aug 2019 17:28:52 GMT

Hi @JJ_FLASH

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

topic Re: Arlo Pro2 Stops Detecting Motion Overnight or after only a few hours in Arlo Pro 2

Arlo Pro2 Stops Detecting Motion Overnight or after only a few hours

Re: Arlo Pro2 Stops Detecting Motion Overnight or after only a few hours