topic Re: Arlo Smart and Wire Free camera's stop sending notifications/recording in Arlo Pro 2

I Stopped Receiving Push Notifications

amc011 — Thu, 29 Aug 2019 16:13:11 GMT

I called the support line and we reset them. I walked in front of the camera multiple times with the rep over the phone trying to set off motion and it wouldn’t detect it and record, yet if I want to see live feed. It connects.

Re: Arlo Smart and Wire Free camera's stop sending notifications/recording

ShayneS — Thu, 29 Aug 2019 16:15:40 GMT

Hi @amc011

Did you perform a reset on the base station or did you reboot the cameras by pulling the batteries?

What other troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Arlo Smart and Wire Free camera's stop sending notifications/recording

amc011 — Fri, 30 Aug 2019 02:30:27 GMT

I reset the home base and pulled the batteries out of the cameras and did not have any improvement. I have yet to try removing the devices and reconnecting them. It is frustrating to even have to do this.

Re: Arlo Smart and Wire Free camera's stop sending notifications/recording

amc011 — Sun, 01 Sep 2019 17:25:48 GMT

I had to restart my home base again and remove my cameras and reconnect like new. Everything is back to normal. I wish this didn’t happen often..