topic Re: Not working camera in Arlo Pro 2

One camera is not syncing

Leodj64 — Tue, 27 Aug 2019 18:54:18 GMT

I just bought the set of four cameras arlo pro 2 and i start intalling all the equipment everything works good except one of the cameras not working,i try many times to set it up but after the slow blue blinking light never got set up just went orange on the light,i dont want to return all the equipment to best buy for one defective camera,but i am gonna try again tomorrow to set it up,but i was wonder if i can get a replacement camera from arlo before i return all the cameras and equipment to best buy please somebody help me

Re: Not working camera

Dannybear — Tue, 27 Aug 2019 18:54:41 GMT

You can contact arlo support to discuss the issue and if unable to resolve, have them replace it under warranty at your freight cost of course.

It would be quicker and less expensive to exchange it from the store IMHO.

Before you decide, suggest you have a read of the forum threads, especially the ones with greater than a thousand posts.

Re: One camera is not syncing

ShayneS — Tue, 27 Aug 2019 18:56:45 GMT

Hi @Leodj64

As Dannybear mentioned, I would suggest contacting customer support. I have attached the link for you here. Arlo Tech Support