topic Cannot log on to Arlo web. Login button is disabled. Tried on different browser & incognito mode. in Arlo Pro 2

Cannot log on to Arlo web. Login button is disabled. Tried on different browser & incognito mode.

kaz_aus — Mon, 26 Aug 2019 21:31:15 GMT

Hi guys,

I am unable to log ont o My Arlo on web, both mobile and web from browser. It's acting weird, as,

Upon first click of the login button, button gets disabled, but nothing happens.
Upon second click, button gets disabled again but I see a different screen with a buttton labeled Add New.
Then I am taken back to the login page..

I have attached a screen recording (.SWF) file of what's happening. I have recoreded the scenario using Chrome in incognito mode so any extensions blocking it gets ruled out. I have tried on IE, FireFox and Chrome on Android but the exact same thing is happening.

I am using

Windows 10
Chrome Version 76.0.3809.100 (Official Build) (64-bit)
FireFox Quantum 68.0.2 (64-bit)

I'd appreciate any help.

Thanks
Kaz

Re: Cannot log on to Arlo web. Login button is disabled. Tried on different browser & incognito mode

jguerdat — Mon, 26 Aug 2019 21:31:42 GMT

The file didn't attech since it's not allowed. However, I just logged in with no problem. Is it still happening? What happens if you use a different computer (or use a mobile browser set to use the desktop version)?

Re: Cannot log on to Arlo web. Login button is disabled. Tried on different browser & incognito mode

kaz_aus — Mon, 26 Aug 2019 21:31:29 GMT

@jguerdat

Thanks for replying back. I wsa able to log on using Chrome on Android. My main problem was steting up smart notifications, and I was unable to set htem up using the Android app, and I was able to set them up using Chrome Android as well.

Thanks for your prompt reply, I appreciate.

Thanks

Kaz