topic Re: Can't deactivate siren after motion triggered - No Siren banner in Arlo Pro 2

Can't deactivate siren after motion triggered - No Siren banner

illuminous — Thu, 25 Jul 2019 20:50:10 GMT

Hi,

Can someone please tell me how you are meant to be able to turn off the siren in the app for the Arlo Pro 2 base station in the iOS app?

When my siren is going off and I open the app there is no indication it is going off. The only way to turn it off (apart from the physical button on the base station) is to activate the siren manually in the app and then turn it off, even though it is already going off.

There used to be a banner in the app that popped up when the siren was going off, but doesn't seem to pop up anymore.

Thanks

Re: Arlo Pro 2 Alarm/Siren deactivation

ShayneS — Tue, 23 Jul 2019 21:39:48 GMT

Hi @illuminous

What Device/Model/OS are you using when you experience this issue?

Re: Arlo Pro 2 Alarm/Siren deactivation

illuminous — Tue, 23 Jul 2019 22:08:28 GMT

iPhone XS, iOS 12.4, latest Arlo app. Same issue on my wife’s iPhone XS.

Is there meant to still be a banner appear when the siren goes off??

Re: Arlo Pro 2 Alarm/Siren deactivation

ShayneS — Tue, 23 Jul 2019 23:04:01 GMT

I tested this on my Iphone I just updated to 12.4. . I was able to open the app and deactivate with the slider banner. Have you tried to remove & reinstall the Arlo Mobile App?

What version of the Arlo app are you Iphones running?

Re: Arlo Pro 2 Alarm/Siren deactivation

illuminous — Wed, 24 Jul 2019 03:05:10 GMT

We are both running 2.7.12 of the Arlo app.

So if I go into the app and manually activate the siren the banner will then appear to switch it off. But if the siren is triggered by motion the banner does not appear in either of our apps.

I have restarted the base station and the cameras which also does not help.

Re: Arlo Pro 2 Alarm/Siren deactivation

Dannybear — Wed, 24 Jul 2019 03:33:18 GMT

Using iOS arlo App v2.7.10 the siren banner only appears when the App is open and the alarm is then activated.

If siren is activated and you then open the App, no banner is displayed.

To deactivate the siren in either case above you have to force activate the siren, then deactivate it to silence the alarm.

It is common for the siren to not sound at all and can only be fixed with a power cycle of the base station.

Re: Arlo Pro 2 Alarm/Siren deactivation

illuminous — Wed, 24 Jul 2019 03:41:54 GMT

Thanks for confirming that, clearly a major issue with the app then. You should definitely be able to silence the alarm when opening the app after the alarm is triggered.

This was possible in a previous version of the app from a while ago.

Re: Arlo Pro 2 Alarm/Siren deactivation

ShayneS — Thu, 25 Jul 2019 17:55:48 GMT

I tested this & was not able to replicate it. My test device was Iphone 6s OS 12.4 & a Pixel. Both phones were able to deactivate the siren after opening the app with the slider banner when detected by motion. Cameras used were Original wire free & Pro 2.

Re: Arlo Pro 2 Alarm/Siren deactivation

illuminous — Thu, 25 Jul 2019 18:35:13 GMT

Thanks ShayneS. Sounds like you have a similar setup to me, original wire free + Pro 2 cameras on a Pro 2 base station.

I just downloaded the latest Arlo app to my iPad Pro (also running iOS 12.4). The alarm/siren banner does not appear on my iPad either.

Re: Arlo Pro 2 Alarm/Siren deactivation

ShayneS — Thu, 25 Jul 2019 18:37:25 GMT

@illuminous

Is this occurring on WIFI & Mobile Data?

Can't deactivate siren after motion triggered - No Siren banner

illuminous — Thu, 25 Jul 2019 20:50:54 GMT

Always on WiFi (same network as the base station)

This normally happens when I forget to change the mode which switches off the internal cameras when coming home and get blasted by the siren when entering the house. I know you can push the button on the top to silence which I usually do, but noticed this issue with the app once when someone else set it off and wasn't near the base station.

Re: Can't deactivate siren after motion triggered - No Siren banner

illuminous — Tue, 13 Aug 2019 19:11:01 GMT

So just an update on this for anyone else that may be having this issue.

It has now been identified as a fault with the iOS app by Arlo technical support and they are working with the development team to fix the issue.

In summary, if the alarm is triggered by motion and the Arlo is open or running in the background the Siren Banner will appear in the Arlo app upon opening. If the Arlo app has previously been forced closed and not running in the background, and the app is then opened after motion triggers the alarm, after the app completes 'Getting Status', the Siren Banner will not appear.

Re: Can't deactivate siren after motion triggered - No Siren banner

Dannybear — Wed, 14 Aug 2019 04:57:44 GMT

Thanks for the heads up with the siren banner.

Additionally if you have the App open but not on the default devices page and the alarm is triggered, the banner doesn’t appear either until you navigate back to the devices page. I am not sure if this is also a bug or intended.

Re: Can't deactivate siren after motion triggered - No Siren banner

illuminous — Wed, 14 Aug 2019 14:06:58 GMT

@Dannybear

Yea also not sure if that is a bug or intended. Either way, I just sent a follow-up email to the support person working this highlighting your point.

Re: Can't deactivate siren after motion triggered - No Siren banner

Frustrated101 — Thu, 15 Aug 2019 16:42:12 GMT

This has happened to me too and all I can do is unplug the base. What button on the top are you referring to?

Re: Can't deactivate siren after motion triggered - No Siren banner

illuminous — Thu, 15 Aug 2019 16:45:30 GMT

@Frustrated101

On the Devices page there should be a red circle in the top right corner with a shield and exclamation mark in it.

Given you're having the same issue, when your siren is going off tap on that button. Then tap on Activate Siren. Turn the Siren on. You should then see the banner appear in the top of the screen where you can turn the siren off.

Re: Can't deactivate siren after motion triggered - No Siren banner

Cath1268 — Sun, 10 Nov 2019 00:46:55 GMT

Hello
I had exactly the same Pb on a similar configuration (arlo pro 2 base station, iPhone and iPad, latest iOS and app versions). I'm glad to know that the technical team in working to debug this. HOWEVER... since they worked on fixing it with an update (not sure if it's the latest or a previous one), there has been a unfortunate developpement, and it is now much worse: it's now totally impossible to deactivate the alarm, in the conditions mentioned above. You can no more activate / deactivate using the shield when the alarm has been motion triggered. I had the case this morning, and had to blast my ears out to unplugged the base station, as it was the only solution that worked. Anyone having some new info about this major issue on the iOS app??
Makes you wonder if anyone from the development team has ever heard of something called "non regression tests", which are a fundamental rule in software production...

Re: Can't deactivate siren after motion triggered - No Siren banner

illuminous — Sun, 10 Nov 2019 00:48:59 GMT

Unfortunately it seems the technical teams are not willing to fix this major issue. I’ve lost track with the number of times I’ve followed up on the case I have open on this issue.

Re: Can't deactivate siren after motion triggered - No Siren banner

Cath1268 — Sun, 10 Nov 2019 01:03:17 GMT

Okayyy... then let's see if we can "motion trigger" them using their CEO twitter account. That is unacceptable.

Re: Can't deactivate siren after motion triggered - No Siren banner

itslokesh — Thu, 23 Jan 2020 08:13:50 GMT

I have same issue with Androud app. Today my siren went of with motion and I couldn't turn it off from my mobile app. I tried multiple times enabling the siren from app then sliding thw siren button to turn it off, but it didn't work. Finally I had to go to base station to turn it off. This must be fixed as high priority by Arlo Tech Team.