topic Android app - "We're sorry, Arlo is currently unvailable. Please try again later" in Arlo Pro 2

Android app - "We're sorry, Arlo is currently unvailable. Please try again later"

ctlaltl33t — Sun, 11 Aug 2019 21:05:26 GMT

Several times this week I open the app when I get a motion notification and the app won't load my camera feeds, and spits back the message "We're sorry, Arlo is currently unvailable. Please try again later".

The cameras work fine through my web browser but this issue contines to happen on the Android app and it's really unacceptable when I'm not home and I need the app the be dependable for security.

Any other Android users having this issue? Running Android 9.0 August security patch

Re: Android app - "We're sorry, Arlo is currently unvailable. Please try again later"

JessicaP — Tue, 13 Aug 2019 17:46:22 GMT

Hey ctlaltl33t,

What Android device are you using? Is this happening on WiFi and/or cellular data? Try to reinstall the Arlo app and reboot your phone device to see if that helps.

Re: Android app - "We're sorry, Arlo is currently unvailable. Please try again later"

Tckibb — Tue, 13 Aug 2019 19:57:07 GMT

Same problem with mine and your "customer support"
Sucks!
No one can give me a reason why I'm having issues.

Re: Android app - "We're sorry, Arlo is currently unvailable. Please try again later"

JessicaP — Tue, 13 Aug 2019 23:52:22 GMT

Hi Tckibb,

Let me reach out to you via private message to gather more information from you.