topic Re: Camera keep going offline without internet interruption in Arlo Pro 2

Camera keep going offline without internet interruption

Rob8802 — Fri, 09 Aug 2019 20:14:13 GMT

My camera keep showing offline even tho there is no interruption with internet help please

Re: Camera keep going offline without internet interruption

mtprochaska — Sat, 10 Aug 2019 04:04:03 GMT

I have the same issue. Called support today and they advised to reset the entire system. I told them that this was happening ever since they pushed out the update his week.

Re: Camera keep going offline without internet interruption

Rob8802 — Sat, 10 Aug 2019 04:06:42 GMT

ok thanks

Re: Camera keep going offline without internet interruption

Reallyconfused — Sun, 11 Aug 2019 15:45:43 GMT

Update this week? I wonder why my system does not see it

Re: Camera keep going offline without internet interruption

Nondescript — Mon, 12 Aug 2019 00:16:14 GMT

Same. Purchased system on Aug9, and upon installation, downloaded latest firmware updates. Noticed cameras were missing significant activity (on 100% sensitivity). Opened app to see device statuses, and cameras were offline. Restarted base station, cameras came back online. This has happened to me three times in as many days.

Re: Camera keep going offline without internet interruption

Reallyconfused — Mon, 12 Aug 2019 01:06:29 GMT

Wow. I need to double check that I have two more weeks for a refund. I mean, mine has not been TOO bad......yet. Two events in two weeks but otherwise working well. But the things I’m reading.....

Re: Camera keep going offline without internet interruption

Nondescript — Mon, 12 Aug 2019 01:30:32 GMT

Just called Arlo tech support and they advised that wi-fi interference on the 2.4 Ghz band may be the culprit. They recommended that I change the channel for the 2.4Ghz band in my router settings. Mine happens to be automatically selecting channel 1 as the optimal channel with no option for setting it manually, so I suppose I'll be on the phone with AT&T support this week.

Re: Camera keep going offline without internet interruption

Dannybear — Mon, 12 Aug 2019 05:53:21 GMT

So support didn’t mention that this is a known issue with the base station firmware causing the base to lockup twice a day then?

Re: Camera keep going offline without internet interruption

Nondescript — Mon, 12 Aug 2019 10:15:43 GMT

No. Only offered interference.

Re: Camera keep going offline without internet interruption

mtprochaska — Mon, 12 Aug 2019 13:22:40 GMT

I reset the entire system and took everything off line and removed the cameras. I still had the most up to date firmware on it. I also moved the base station and plugged it right into my router. Was using an extender recently. So far seems to be working better.

Re: Camera keep going offline without internet interruption

Reallyconfused — Mon, 12 Aug 2019 14:28:58 GMT

I spoke to two co- workers today who both have to different brands of systems. They both said these sort of things are common with their brands also. I guess we just need to settle and accept it all.
As long as it works 90% of the time.

Re: Camera keep going offline without internet interruption

Reallyconfused — Mon, 12 Aug 2019 14:30:06 GMT

Ok, mixed up my 2,s

Re: Camera keep going offline without internet interruption

LC-BeachBum — Mon, 02 Sep 2019 15:54:13 GMT

I have the same issue with my closest camera which is in line of site with the hub, and also my door bell keeps going offline.