topic Re: Can't edit and save Arlo Pro 2 videos that are downloaded after July 12 in Arlo Pro 2

Can't edit and save Arlo Pro 2 videos that are downloaded after July 12

BradBrody — Thu, 01 Aug 2019 16:36:01 GMT

Did Arlo make a change on July 13, 2019 to its video or its video downloading function on the app?

I was able to download my July 12, 2019 videos to my iPad and edit them for length and save the new shorter version. I still am able to do that for any video from July 12th or before, but I can no longer save the edited video from July 13th or after. I still can download and save Arlo video from July 13th or after (if not edited).

Re: Can't edit and save Arlo Pro 2 videos that are downloaded after July 12

JessicaP — Thu, 01 Aug 2019 16:36:10 GMT

Hi BradBrody,

When you mention that you can't save the edited video, are you using a third party app or are you using the (iOS) Photos app to edit and save your videos?

Re: Can't edit and save Arlo Pro 2 videos that are downloaded after July 12

BradBrody — Wed, 07 Aug 2019 12:02:58 GMT

Using iOS Photos app. I rebooted Photos and also Arlo app. I still can download, edit and save all video prior to that date but can't save edited video from after that date. That is why it is so strange.

Re: Can't edit and save Arlo Pro 2 videos that are downloaded after July 12

JessicaP — Fri, 09 Aug 2019 15:07:45 GMT

Make sure you have the latest Arlo app version and the latest iOS version. What iOS version are you using? Have you tried reinstalling the Arlo app on your iOS device? Also try rebooting your iOS device to see if that helps too.