topic Re: Arlo Pro 2 stop detecting motion and recording videos in Arlo Pro 2

Arlo Pro 2 stop detecting motion and recording videos

Fate6396 — Mon, 05 Aug 2019 18:26:32 GMT

Hi Guys,

All my 4 cameras stopped motion detecting and recording on 7/31/2019.

All recording in library were missing as well.

I tried to reinsert battery and resynec camera, but not help.

Re: Arlo Pro 2 stop detecting motion and recording videos

ShayneS — Mon, 05 Aug 2019 18:27:51 GMT

Hi @Fate6396

Have you tried to reboot the base station & test again? What do the status LED lights on the front of the base station display?

Re: Arlo Pro 2 stop detecting motion and recording videos

brammell — Tue, 06 Aug 2019 13:15:45 GMT

Ours are doing the same thing. Not detecting motion or recording. Base station lights are green

Re: Arlo Pro 2 stop detecting motion and recording videos

ShayneS — Tue, 06 Aug 2019 17:38:51 GMT

Hi @brammell

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Arlo Pro 2 stop detecting motion and recording videos

brammell — Tue, 06 Aug 2019 20:03:50 GMT

We have tested motion on each camera, rebooted base, updated router. We have it on schedule to start monitoring late tonight into the morning. We will see if any of these measures is a fix. We did notice that Arlo has “new” subscription options am wondering if these issues aren’t related.