topic Re: Arlo Pro 2 base keeps losing internet connection after updating firmware to 1.14.0.2_2776 in Arlo Pro 2

Arlo Pro 2 base keeps losing internet connection after updating firmware to 1.14.0.2_2776

drdoom — Tue, 06 Aug 2019 22:56:17 GMT

After upgrading the firmware to 1.14.0.2_2776, the base keeps losing internet connection suddenly within a day. It makes me losing my real-time monitoring and video feed also.

It is very annoying and I am very regretful buying these expensive useless systems.

How to solve the problem? Can your engineers test the firmware thoroughly before releasing it?

Re: Arlo Pro 2 base keeps losing internet connection after updating firmware to 1.14.0.2_2776

Hoity-Toity — Tue, 06 Aug 2019 22:56:26 GMT

Same issue here

Re: Arlo Pro 2 base keeps losing internet connection

JessicaP — Tue, 06 Aug 2019 22:55:56 GMT

Hi drdoom and Hoity-Toity,

Have you tried to power cycle your Base Station to see if that helps?

Re: Arlo Pro 2 base keeps losing internet connection

drdoom — Wed, 07 Aug 2019 07:27:19 GMT

Yes, I have tried rebooting the base by switching off and then on, but it kept losing internet connection or camera connection several times a day suddenly.

Re: Arlo Pro 2 base keeps losing internet connection

JessicaP — Wed, 07 Aug 2019 15:27:37 GMT

I would suggest contacting the Support Team to further investigate this issue. You'll find several options for contacting support in the provided link.