topic Re: Cameras not syncing Arlo Pro 2 in Arlo Pro 2

Cameras not syncing Arlo Pro 2

SammyK — Sat, 03 Aug 2019 10:05:39 GMT

I have just unboxed my arlo pro 2 kit and have installed the base station all according to what it says. When I try to sync the cameras (one at a time) they won’t sync. The sync light flashes on the base station and the blue light flashes on the camera for about a minute, then a fast amber light flashes on the camera and it stops trying to sync.
I have tried with both cameras and have the same problem. I have reset the base station and started again, twice. I have tried to plug the camera into power, and always get the same result.

Has anyone got any other ideas?

Re: Cameras not syncing Arlo Pro 2

ShayneS — Mon, 05 Aug 2019 22:48:18 GMT

Hi @SammyK

Are you still having an issue syncing your cameras?

Re: Cameras not syncing Arlo Pro 2

SammyK — Mon, 05 Aug 2019 22:50:10 GMT

Yes. Still doing the same thing and not syncing. Have you got any ideas/suggestions

Re: Cameras not syncing Arlo Pro 2

ShayneS — Mon, 05 Aug 2019 23:20:22 GMT

Is this a new system or used?

Re: Cameras not syncing Arlo Pro 2

SammyK — Mon, 05 Aug 2019 23:21:23 GMT

Brand new. Straight out of the box

Re: Cameras not syncing Arlo Pro 2

ShayneS — Mon, 05 Aug 2019 23:31:28 GMT

I see it is offline at the moment, do you have it unplugged or are you experiencing an offline issue as well? Can you provide me with the firmware version?

Re: Cameras not syncing Arlo Pro 2

SammyK — Mon, 05 Aug 2019 23:38:56 GMT

I have just had it unplugged. It’s online now. Firmware is 1.12.2.4_2772

Re: Cameras not syncing Arlo Pro 2

ShayneS — Mon, 05 Aug 2019 23:49:26 GMT

The newest FW version for your base is 1.14.0.2_2776 The base should try and update around 3 AM Pacific Time.Automatically. Do you see Settings > My Devices > Select Base > Device Info > may display needs a firmware update. - Firmware Release Notes

Re: Cameras not syncing Arlo Pro 2

SammyK — Mon, 05 Aug 2019 23:53:58 GMT

It’s saying that there are no updates available.

Re: Cameras not syncing Arlo Pro 2

ShayneS — Tue, 06 Aug 2019 00:53:37 GMT

You can try and do a few reboots and wait a few minutes between each attempt, or let is sit overnight and wait for the FW to come through. Sometimes it takes a bit for it to push. if you like, you can also contact Customer Support regarding this. I will provide the link here for you. Arlo Tech support

Re: Cameras not syncing Arlo Pro 2

SammyK — Wed, 07 Aug 2019 02:21:46 GMT

The firmware is now up to date and the cameras still won’t sync

Re: Cameras not syncing Arlo Pro 2

ShayneS — Wed, 07 Aug 2019 19:28:59 GMT

The cameras are within 6 inches or closer to the base station right?

Re: Cameras not syncing Arlo Pro 2

dipaknpn — Tue, 03 Dec 2019 23:43:36 GMT

Hi,

I got two Brand new Arlo Pro 2 (3 Camera- and Base station in each box). First I opened a box and connect the Base station. Then I try to connect single camera each time tried more than 13 hours .. whole day but never get successful. It was a brand new and I am not able to connect at all.

I thought that box had issue.

And I tried a another box. Happen same issue. I reach out arlo customer service for technical support still they are not able to resolve it.

Can someone help me out or having same issue??

Regards,
Deepak

Re: Cameras not syncing Arlo Pro 2

ShayneS — Wed, 04 Dec 2019 19:22:57 GMT

Hi @dipaknpn

What are the status LEDs displaying on the front of the base station?

Re: Cameras not syncing Arlo Pro 2

dipaknpn — Wed, 04 Dec 2019 19:38:18 GMT

While putting battery - It blinks Blue once.

While pressing synch - it blinks blue slowly and later turn to amber and nothing it will display.

Re: Cameras not syncing Arlo Pro 2

ShayneS — Wed, 04 Dec 2019 19:51:53 GMT

When looking at your base station, what do the status LED lights display? I have provided a picture below.

Re: Cameras not syncing Arlo Pro 2

dipaknpn — Wed, 04 Dec 2019 19:54:47 GMT

1. the Base station light display Green for Power and Internet.

2. When you press Synch button - it will blink green for sometime then amber and it will not display.

Re: Cameras not syncing Arlo Pro 2

ShayneS — Wed, 04 Dec 2019 21:16:51 GMT

@dipaknpn

Are you pressing the the sync button on the base station, then the cameras? You are keeping the camera within 1 foot of the base when syncing correct? All of the cameras will not sync?

Re: Cameras not syncing Arlo Pro 2

dipaknpn — Thu, 05 Dec 2019 01:24:20 GMT

Yes first base station - synch button then only camera (single camera) .

Camera - is within 1 feet only.

Re: Cameras not syncing Arlo Pro 2

ShayneS — Thu, 05 Dec 2019 18:31:52 GMT

@dipaknpn

I would suggest following the advice the support agent gave you within your case, or contact them again to let them know the issue is persistent.