topic Re: How to get RMA number for camera in Arlo Pro 2

How to get RMA number for camera

squaredroot — Mon, 05 Aug 2019 21:14:05 GMT

I purchased a set of 5 cameras and a base station from Arlo at Costco. Seemed like a great deal during the holiday season last year. After using the setup for a few months using only 2 of the cameras with base station, one of the cameras refused to detect motion and record media clips (as a result of detecting motion). Tried taking out the battery, removing camera from network, re-adding and syncing camera into network (these steps, couple of times), decided to replace it with another camera from the set. Works perfectly after a few weeks now.

Contacted customer support using the support portal 2 weeks ago, no follow up or emails. Then contacted support via live chat today. Spent an hour going through the request process for RMA, still no RMA.

I don't know what is Arlo's problem, or maybe it is my problem because I selected Arlo thinking this would be a good solution for my customers who wanted to set up their security network.

I should look elsewhere for my product selection after this project is done.

Re: How to get RMA number for camera

ShayneS — Mon, 05 Aug 2019 21:29:15 GMT

Hi @squaredroot

Did you happen to receive the reply from the support agent on August 3rd in your email? The reply was sent to your gmail associated with your account.

Re: How to get RMA number for camera

squaredroot — Mon, 05 Aug 2019 21:56:55 GMT

I did not receive any reply, also checked my spam box. This is the reason I needed to try live chat.

Re: How to get RMA number for camera

ShayneS — Mon, 05 Aug 2019 22:30:20 GMT

Do you mind PM'ing me your preferred call back Time/Day/TZ/Number to reach you. I am escalating this for you.