topic Arlo Pro 2 goes offline when more than 6 inches from base in Arlo Pro 2

Arlo Pro 2 goes offline when more than 6 inches from base

JBT96 — Mon, 29 Jul 2019 23:31:32 GMT

I have base VMB4000r3 using firmware 1.12.2.4_2772. My Pro2 cameras are H3, firmware 1.125.13.0_31717. Two cameras were connected for several months with no issues. Both were at least 10 feet from the base station. Tried adding a third camera in early June. Now when camera is moved more than 6 inches from the base, it goes offline. Otherwise, it functions properly. Also, very slow to load a live view when using the app. Internet provider is Comcast. I have re-set the router, re-set the base, power cycled the base, removed camera batteries, resyned, removed and reinstalled base and all cameras. Nothing works. Thanks for any suggestions to solve this isse.

Re: Arlo Pro 2 goes offline when more than 6 inches from base

ShayneS — Mon, 29 Jul 2019 23:31:14 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Pro 2 goes offline when more than 6 inches from base

JBT96 — Tue, 06 Aug 2019 05:56:39 GMT

I looked through all of the provided troubleshooting documents and did not find a solution to my problem. Base firmware has since updated, but issue still exists. Camera signal strength is lost when moved more than a few inches from the base.

Re: Arlo Pro 2 goes offline when more than 6 inches from base

ShayneS — Tue, 06 Aug 2019 17:25:01 GMT

@JBT96

Did you try the support link I provided?