topic Re: Camera won’t sync to base station in Arlo Pro 2

Camera won’t sync to base station

rvinson25 — Tue, 28 Nov 2017 14:08:46 GMT

I have 1 camera that won’t sync to the base station. It was synced up before the battery went completely dead. Since I’ve charged the battery the won’t connect now. I’ve followed the steps and the blue light blinks as if it is synced but nothing after that. Please help.

Thanks

Re: Camera won’t sync to base station

TomMac — Tue, 28 Nov 2017 14:18:43 GMT

Go to camera settings, use REMOVE DEVICE.

Open pull battery / replace

Sync as if new

Re: Camera won’t sync to base station

rvinson25 — Tue, 28 Nov 2017 18:49:22 GMT

Nothing. Now the camera is deleted but won’t sync back up. I tried restarting the device and still nothing. Any other suggestions.?

Thanks

Re: Camera won’t sync to base station

jguerdat — Tue, 28 Nov 2017 23:44:11 GMT

Is the battery charged? Have you tried syncing with the camera powered from the charger? What are the various LEDs on both the base and camera showing?

Re: Camera won’t sync to base station

rvinson25 — Wed, 29 Nov 2017 00:34:08 GMT

Battery is charged. Even swapped a battery from another camera. Haven’t tried plugged in yet but figured with a fully charged battery that wasn’t necessary (but I’ll try it). Green LED blinks on the base station. Blue LED blinks slowly for a while then an amber LED blinks indicating the the sync was unsuccessful.

Re: Camera won’t sync to base station

steve_t — Wed, 29 Nov 2017 01:03:50 GMT

Move base station a foot further away from your wifi router

Re: Camera won’t sync to base station

rvinson25 — Wed, 29 Nov 2017 01:40:59 GMT

I’ll try that. Yesterday after deleting the camera and leaving the battery out of it for most of the day, I put the battery back in the camera registered as if I never deleted it but still said it was offline.

Re: Camera won’t sync to base station

steve_t — Wed, 29 Nov 2017 01:46:03 GMT

Have you got more than one base station or has this camera ever been sync'd to another base station?

Re: Camera won’t sync to base station

rvinson25 — Wed, 29 Nov 2017 02:54:59 GMT

No, only one base station

Re: Camera won’t sync to base station

rvinson25 — Wed, 29 Nov 2017 03:19:03 GMT

Moved the base further from the router and still a no go.

Re: Camera won’t sync to base station

steve_t — Wed, 29 Nov 2017 04:26:46 GMT

Bugger. Try turning your wifi off completely for a bit. That'll rule out interference from it but I guess if it works, you have to try something else, possible changing the channel of your 2.4GHz network

Re: Camera won’t sync to base station

rvinson25 — Wed, 29 Nov 2017 04:51:00 GMT

I can try turning off the WiFi another day. Would it be worth trying to deactivate everything? Base station along with all the cameras. Reset to factory settings?

Re: Camera won’t sync to base station

steve_t — Wed, 29 Nov 2017 08:23:37 GMT

That seems to fix a lot of stuff. I wouldn't expect it to be necessary but I'm regularly surprised about what fixes things in IT 😉

Re: Camera won’t sync to base station

rvinson25 — Sun, 28 Jan 2018 23:07:49 GMT

So after trying over and over again to sync the camera. I even uninstalled the base station and started over like new. The camera will not sync. I have to replace the camera. What is the warranty? Will Netgear help with this?

Re: Camera won’t sync to base station

jguerdat — Mon, 29 Jan 2018 01:54:33 GMT

If new enough, swap at the store. Otherwise, open a case with support here for a possible replacement.