topic SETUP QUESTION in Arlo Pro 2

First time setup problem

changhua90 — Fri, 12 Jul 2019 11:30:45 GMT

Having trouble logging into arlo.netgear.com

When i logged into the ios app, it Says that it found an arlo account but there are no devices connected to it. When tried to click ‘set up a new arlo system’, it redirected me to register an account , after i entered my email and password, the next button is greyed and i am unable to proceed from password field.

Re: First time setup problem

TomMac — Fri, 12 Jul 2019 12:25:13 GMT

Try to setup on a computer at https://arlo.netgear.com with a browser... the web access is much more stable

Re: First time setup problem

changhua90 — Mon, 15 Jul 2019 16:27:36 GMT

@TomMac I have tried using a pc too with multiple browsers but it did not work. I registered a separate account for my family member and it works. Can you help to check if its a problem with my account?

Re: First time setup problem

TomMac — Mon, 15 Jul 2019 17:52:24 GMT

@changhua90 wrote:

@TomMac I have tried using a pc too with multiple browsers but it did not work. I registered a separate account for my family member and it works. Can you help to check if its a problem with my account?

You would have to go thru Arlo Support... don't work for Arlo, just a user that gets Tee-shirts 🙂

SETUP QUESTION

yukonjeff — Tue, 16 Jul 2019 16:34:10 GMT

HI @TomMac Can you tell me how many Arlo 4k Ultras I can put on one base station? I have a buddy who is wanting to install 25 Arlo 4k Ultras at his business and he's not very tech savy so ask me to help. I've been told that the base stations can only support 5-6 cameras, if thats true is it possible to connect (pig tail) 5 base stations together with the ethernet cable with the last one attaching to his wifi hub?

Any help would be appreciated

Re: SETUP QUESTION

TomMac — Tue, 16 Jul 2019 16:41:13 GMT

Best thing is to read thru the following and the hot links contained....

https://community.arlo.com/t5/Arlo-Ultra/Introducing-Arlo-Ultra-FAQ-amp-Resources/m-p/1686186#M1938

As to multi link bases, Not to my knowledge....

Also since the recommended upload speed per camera id 4Mbs... he's going to need a hight data thruput.

Personally, it sounds like he needs a hard wired camera setup for his location

Re: SETUP QUESTION

yukonjeff — Tue, 16 Jul 2019 19:25:35 GMT

Hey TomMac,

Thank you very much for the info, it was a big help and good sanity check.

Jeff