topic Re: Activity Zones, what a mess! in Arlo Pro 2

Activity Zones randomly stop working

Simk1n — Thu, 11 Jul 2019 21:44:02 GMT

Bought myself Arlo 2 Pro with 3 cameras.

Setup went smooth, installation very easy. Nice interface and everything was working fine first day.

But i have issues with the Activity Zones.

I first setup zones for all three cameras and it worked fine. I have since been adjusting the cameras and even switched position on one of them. All of a sudden yesterday two of the cameras did not work/record movement. It did not record any movement, or give me any notification. The running man is BLACK, and i can see it switch to yellow, so it is seeing the movement. I had to reset the base and add all thre cameras and it worked again.

Today, i have been been adjusting the cameras again, small adjustment, and therefore i have also been adjusting the Zones also. It seems to me, that if i first set up zones, and if i later adjusting them the problems start.

Is this Normal or what am i doing wrong? Today i have not reset my base, but pulled battery and re-add the non working cameras, but nothing. If i remove the Zones, they record movement and give me notification, but as soon as i add zones, they refuse to work. Live view works fine The last camera has been working fine today, but two is not..

I have made Rules also, so im not on Armed.

Re: Activity Zones, what a mess!

ShayneS — Thu, 11 Jul 2019 21:44:42 GMT

Hi @Simk1n

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Activity Zones, what a mess!

Simk1n — Mon, 15 Jul 2019 19:50:52 GMT

All three cameras have been working fine since last weekend, and i have set my zones.

But i needed make som change to my zones, and after that it wont work again. I deleted the zones, set new ones, rebooted hub, set new rules but still nothing.

What am i doing wrong?

Re: Activity Zones, what a mess!

ShayneS — Mon, 15 Jul 2019 20:19:37 GMT

Have you tried to reboot the cameras? You can also create the zones over the web browser then reboot the cameras & test again.

Re: Activity Zones, what a mess!

Simk1n — Mon, 15 Jul 2019 20:29:43 GMT

No, i have not rebooted the cameras today.

But, i deleted all zones from my three cameras, and made new ones with my phone (Galaxy S10+ Android 9) and then it detect motion. If i check the zones on my computer, on my first two cameras, two zones are green and one is gray and cannot be edited. My last camera i have only one zone and that one is gray, and cannot be edited on my PC.

Usually its Green for Zone 1, Blue for Zone 2 and Gray for Zone 3 on PC.