topic Re: Arlo Pro 2 schedule not working in Arlo Pro 2

Arlo Pro 2 schedule not working

NickGG — Mon, 22 Oct 2018 15:11:24 GMT

Scheduling does not work. A previous thread on this topic was closed as 'solved' prematurely, apparently based on the comment of a single user whose marginally-related issue went away: https://community.arlo.com/t5/Arlo-Pro/Arlo-PRO-Schedule-Mode-not-working/td-p/1569333/page/9. I am running the latest version of firmware on all three of my cameras, as well as on the base station:
Cameras: 1.125.11.3_26229

Base station: 1.11.9.0_26520

I am running version 2.6.0 of the Arlo iPhone app, released 10/16/2018.

I have a schedule established that runs 'armed' mode M-F 9am-4:59pm. All other times it runs a custom mode with only two cameras enabled for motion/audio detection. The scheduled modes cover 24/7. When configured to run on this schedule, the mode randomly switches to 'disarmed'. This behavior has been ongoing since the beginning of August, and other customers have reported it as well. Yes, I've tried rebooting the base station. Yes, I've cleared out and recreated the schedule. No, I have not yet taken the advice of the community manager @JamesC to contact support if I continue to have this problem, which I am. I have not seen *any* of the other users ( @Delboyii, @Redmoonstar, et.al.) who reported this behavior say that it is 'solved'. I'd love to hear comments from those other users as to whether they have in fact had success in getting their schedule working.

Re: Arlo Pro 2 schedule not working

Delboyii — Tue, 23 Oct 2018 00:50:32 GMT

Applied all ‘James-c’ fixes to the scheduling issues and still not working correctly. Sometimes it arms, sometimes not, iOS app may report different armed status to browser etc.

Not bothering with support as this Netgear introduced problem has continued for the past 8 months which they introduced.

Clearly the development manager needs to find a new career as he is never going to excel in this one.

Re: Arlo Pro 2 schedule not working

peejay1000 — Tue, 23 Oct 2018 14:24:27 GMT

I have the same problem and also the same version as you have

Re: Arlo Pro 2 schedule not working

ShaneLee — Wed, 24 Oct 2018 01:34:04 GMT

Hi there! I had a very similar situation. I use schedules and geofencing to control those schedules. I had 2 cameras running 24/7 and the other 2 cameras running from 10p.m. to 7 a.m. I noticed that every night at midnight, my schedule would switch to disarmed - even though it should have been armed.

Another user suggest that possibly there was a time overlap that might cause the issue. The times in the schedule run hour to hour on the WEB version but from XX:59 on the mobile apps. I don't know which one is correct.

However, this is what I did as a workaround and it seems to have solved my issue. Granted, we shouldn't have to seek such work arounds.

So this: I created an additional "nightime mode" that was basically a duplicate of the ARMED mode. So I run armed from midnight to 6:59 a.m., the daytime schedule from 7:00 a.m. - 9:59 p.m. and then nightitme from from 10:00 p.m. - 11:59 p.m. I haven't noticed my camera hasn't disarmed itself since. (see screen cap).

You might try this to see if it helps you.

Re: Arlo Pro 2 schedule not working

ShayneS — Wed, 24 Oct 2018 22:41:22 GMT

peejay1000,

What issue are you experiencing with your system?

Re: Arlo Pro 2 schedule not working

Delboyii — Thu, 25 Oct 2018 02:10:00 GMT

Peejay1000 I suggest you read the thread.

In summary many of us encounter erratic issues with arming and disarming the system when using schedules. The problems were introduced by the Netgear developers earlier this year and remain unresolved.

Re: Arlo Pro 2 schedule not working

ShaneLee — Thu, 25 Oct 2018 02:38:00 GMT

Based on my experience and the experience of others, when it comes time for me to replacing my aging network hardware, I know which brand I will NOT buy and trust.

Re: Arlo Pro 2 schedule not working

Delboyii — Thu, 25 Oct 2018 03:43:21 GMT

Shane Lee, same here and I have already steered 5 of my colleagues away from this system due to no longer being able to rely on it as a home security system.

Re: Arlo Pro 2 schedule not working

Dayhalk — Wed, 30 Jan 2019 03:58:02 GMT

@ShaneLee wrote:
So this: I created an additional "nightime mode" that was basically a duplicate of the ARMED mode. So I run armed from midnight to 6:59 a.m., the daytime schedule from 7:00 a.m. - 9:59 p.m. and then nightitme from from 10:00 p.m. - 11:59 p.m. I haven't noticed my camera hasn't disarmed itself since. (see screen cap).

This worked for me, thank you very much.

Re: Arlo Pro 2 schedule not working

NickGG — Sat, 02 Feb 2019 14:35:27 GMT

@ShaneLee a similar approach worked for me. Of course, this is a work-around and not a true solution, which would require ARLO to make software changes to fix their bug. Maybe it's been fixed in a recent release; I don't know. But Shane's work-around does work. Thanks, Shane.

Re: Arlo Pro 2 schedule not working

butterballd — Sun, 19 May 2019 19:52:22 GMT

So how do you really fix this! Nothing here worked. My system only works if I turn it on manually. this is a pain in the a$$. Schedule does not work at all. So is there a fix or just crap to keep trying over and over again. Would love any help please.....

Re: Arlo Pro 2 schedule not working

ShaneLee — Mon, 20 May 2019 01:12:10 GMT

You don't by chance have smartthings and Arlo connected to it do you? or any other assistant paired with it. I did have all sorts of issue when I had smartthings connected to mine.

Re: Arlo Pro 2 schedule not working

butterballd — Fri, 24 May 2019 20:55:11 GMT

yes i do. But after the weekend ! it now works again. I think it was netgear again. Had other problems in the pass. and found out they were tweaing the system. But as of now ! every thing is working fine. Time will tell. And yes, smart things is still on line.

Re: Arlo Pro 2 schedule not working

MS_ — Tue, 09 Jul 2019 20:19:14 GMT

Is there any plan to have this resolved ? I just noticed this problem today morning so its definitely not fully addressed.

My arlo switches to disarmed from midnight till 9am, instead of being "armed". Ive attached a pic of my schedule, which clearly shows it should be armed. It works fine from 9pm to midnight.

I did try recreating the schedule from scratch but that didnt help. I have not tried the workaround mentioned here where you create a duplicate of the "armed" profile.

This should just be fixed; having the cameras get auto disabled from midnight till morning is just about as bad as you can get. Nighttime is when you would want the cameras to be on, not off...

Base Station FW: 1.12.2.4_2772

Camera FW: 1.125.13.0_31717