topic Push notifications, too much, in Arlo Pro 2

Push notifications, too much,

benjiscan — Tue, 09 Jul 2019 08:53:33 GMT

Hi,

My 2 Arlo Pro 2 camera are located outside in my garden, which is a classic use case. I am receiving hundreds of false notifications each day (more than 10/hours), eventhoug sensitivity has been set to 1. Leaves are moving (which looks like normal in the garden) and it seems that this is the trigger. FYI, there is not a lot of wind.

As of today, I have no other choice that turning notifications off, which makes the investment useless.

What can I do ? Just let me outline that subscribing to additionnal options IS NOT an option. Accurate notifications is the basic customers are expecting from an outdoor camera.

Thanks

Benjamin

Re: Push notifications, too much,

Dannybear — Tue, 09 Jul 2019 09:27:22 GMT

You could run temporarily power to the camera and set a basic activity zone to isolate the area you want to pickup motion. If this works and running power to the camera is not a long term option then consider smart notifications for battery only camera.
If zones don’t work then consider reposition camera to point away from the trees.

I cut them down to stop false notifications. I saw no value in paying more for something that may or may not work and running permanent power was not ideal.

Re: Push notifications, too much,

benjiscan — Tue, 09 Jul 2019 10:42:51 GMT

As I said previously, providing accurate notification and avoiding false alerts (from trees for example) is a basic feature expected from a connected outdoor camera. This is a default/bug and should be fixed by Arlo.

Re: Push notifications, too much,

TomMac — Tue, 09 Jul 2019 11:46:28 GMT

My 2 Arlo Pro 2 camera are located outside in my garden, which is a classic use case. I am receiving hundreds of false notifications each day (more than 10/hours), eventhoug sensitivity has been set to 1. Leaves are moving (which looks like normal in the garden) and it seems that this is the trigger. FYI, there is not a lot of wind.

Verify that you are setting the SENSE level in the MODE you arm the cameras with, ...NOT in the test area of settings.