External Hard Drive Issue

jewelersdakota — Mon, 27 Nov 2017 23:35:13 GMT

I have purchased Arlo Pro 2 for my store security. I tried to attached external hard drive on it and followed all the necessary steps it discribed. I even had googled similar issue but they have same solution which I already adapted. while I disconect it from the Arlo pro base and connect it to pc to view recorded video there is non. I check all the connection on base. it show everything to be all right. usb is shown active and recording mood. I recorded some shorter and longer video too. I took usb external drive by following all the safe to eject technique. still while i connect non of the video are recoded on my external hard drive. I even tried with flash drive to see if it is an issue with hard drive. but still non of the video was recorded to flash drive too. I m so frustated and it is killing my entire time. I don't see any option to contact customer service. I think Arlo is good stuff but please have good customer service avilabe at least few hours a day .

thanks

Re: External Hard Drive Issue

jguerdat — Tue, 28 Nov 2017 01:35:31 GMT

1) Try power cycling the base to see if that helps.

2) Use the Contact Support link at the bottom here to open a case.

Re: External Hard Drive Issue

JamesC — Tue, 28 Nov 2017 16:13:10 GMT

jewelersdakota,

Are you triggering motion detection events or manual recordings via live stream?

JamesC

topic Re: External Hard Drive Issue in Arlo Pro 2

External Hard Drive Issue

Re: External Hard Drive Issue

Re: External Hard Drive Issue