topic Re: Camera won't detect motion in Arlo Pro 2

Cannot record video and no notification by motion detected.

Kane_Schenn — Thu, 04 Jul 2019 12:52:57 GMT

Hi, I have a Pro2 set(PN: VMS4230P-100EUS). I used it for a few months, then I give them to a friend of mine. My friend creat a new account and added the device successfully, but the cameras cannot record video by Armed with motion detected. Cameras' Motion Detection Test is OK.

And I have reset(press and hold that little hole) the base. And take out cameras' batteries. Still not work.

Re: Cannot record video and no notification by motion detected.

jguerdat — Thu, 04 Jul 2019 16:13:56 GMT

What are the LEDs on the base showing? DO you see all devices (base and cameras) in Settings, My Devices as well as on the Devices tab?

Re: Cannot record video and no notification by motion detected.

Kane_Schenn — Thu, 04 Jul 2019 17:26:18 GMT

Hi, there are 3 green LEDs bright on the base. I can see all my devices anywhere, and I can even test their motion detection successfully.

Re: Cannot record video and no notification by motion detected.

dsiu2902 — Thu, 04 Jul 2019 17:30:42 GMT

Have you try to do manual record to see that works?

Camera won't detect motion

defritz — Thu, 04 Jul 2019 17:54:32 GMT

Camera added to system, not detecting motion or recording video.

Re: Cannot record video and no notification by motion detected.

Kane_Schenn — Thu, 04 Jul 2019 18:35:49 GMT

Live is works, but no video recorded after I pressing the record button.

Re: Cannot record video and no notification by motion detected.

dsiu2902 — Thu, 04 Jul 2019 19:44:37 GMT

Did the live view showing being recorded at all? you should able to see a time related on the video while recording? You will see how long is being recorded also.

Re: Camera won't detect motion

jguerdat — Thu, 04 Jul 2019 23:59:57 GMT

Are you using the Armed mmode or a custom one?

Re: Cannot record video and no notification by motion detected.

Kane_Schenn — Fri, 05 Jul 2019 10:17:42 GMT

The video can be recorded, there is a timer running while recording, the videos also appear in Library, but the video file is not created on the USB storage drive as usual.

Re: Camera won't detect motion

Paulajo — Fri, 05 Jul 2019 14:54:48 GMT

All of my cameras stopped detecting motion as of yesterday afternoon. Rebooted everything and still nothing.

Re: Cannot record video and no notification by motion detected.

Paulajo — Fri, 05 Jul 2019 16:18:06 GMT

All of my cameras stopped detecting and recording as of 7:53 last night. I know I didn’t do anything because I was on a plane when they went down and can’t reboot because I’m traveling. Waited on Arlo’s custo service chat for close to half an hour and no one answered.

Re: Camera won't detect motion

jguerdat — Fri, 05 Jul 2019 18:00:37 GMT

Need details starting with what the LEDs are showing as well as what mode is selected.

Re: Camera won't detect motion

Paulajo — Fri, 05 Jul 2019 19:39:09 GMT

All green on the router and the cameras flash orange for movement but don’t notify or record. I have everything set the same as it has always been. This isn’t A new install. They all went down at the same time yesterday.

Re: Cannot record video and no notification by motion detected.

mcmu12 — Fri, 05 Jul 2019 20:02:20 GMT

Not working as of last night. Have restarted everything. Still not working

Re: Camera won't detect motion

Kane_Schenn — Fri, 12 Jul 2019 15:15:40 GMT

@jguerdat The three LEDs are all green and the middle one is flashing when I selected Armed mode.

Re: Camera won't detect motion

jguerdat — Fri, 12 Jul 2019 20:56:59 GMT

This seems to have multiple threads merged. Please restate your issue so I'm sure of what we're talking about. 3 green LEDs is good.

Re: Camera won't detect motion

Kane_Schenn — Wed, 14 Aug 2019 10:37:48 GMT

Hi, I didn't do anything, but they came back, you modified the bug in the background?

Thanks all the same.