topic Re: Stopped receiving videos and notifications in library since 2 hours ago in Arlo Pro 2

Stopped receiving videos and notifications in library since 2 hours ago

96709 — Wed, 03 Jul 2019 15:51:25 GMT

Since 2 hours ago I stopped getting videos in library. Anyone else?

Re: Stopped receiving videos and notifications in library since 2 hours ago

Capi15406 — Wed, 03 Jul 2019 15:51:37 GMT

Arlo not providing notifications and Cloud recordings as of 9:30 PM PST

Re: Stopped receiving videos and notifications in library since 2 hours ago

sticky_12 — Wed, 03 Jul 2019 15:51:47 GMT

Same with me, Motion detection tests work so seems software related

Re: Stopped receiving videos and notifications in library since 2 hours ago

geckofeet — Wed, 03 Jul 2019 15:52:06 GMT

Same for me. I am not getting notifications of movement from my cameras and no video stored.

Re: Stopped receiving videos and notifications in library since 2 hours ago

sticky_12 — Wed, 03 Jul 2019 15:52:34 GMT

I've removed and re-placed back in batteries as well as powered on and off the system. Hopefully it resolves it self or we get more information on a fix

Re: Stopped receiving videos and notifications in library since 2 hours ago

ronensh — Wed, 03 Jul 2019 15:52:55 GMT

Hi,

I'm exeriencing issues again - i get no notifications and nothign is recorded on the cloud.

In the application i can see indication that movment is identified but the notifications or recording aren't working.

i tried to restart the base, check the modes but everythng looks fine.

Can anyway check it?

Thanks,

Ronen

Re: Stopped receiving videos and notifications in library since 2 hours ago

adalema — Wed, 03 Jul 2019 15:53:15 GMT

Same for me. I have restarted base station but still I’m not getting notifications and video recording
I am getting push notifications through IFTT but not through Arlo

Re: Stopped receiving videos and notifications in library since 2 hours ago

96709 — Wed, 03 Jul 2019 15:53:28 GMT

In May it took days and one of my cams took 2.5 weeks to resolve. This is freaking ridiculous. What a loser company as it's unreliable. Gonna contact the Wall Street Journal and some tech sites to hammer Arlo upside the head for this situation yet again.

Re: Stopped receiving videos and notifications in library since 2 hours ago

Mike-123 — Wed, 03 Jul 2019 15:53:39 GMT

Stopped getting notifications about 3 hours ago,

cameras display images but no motion detection,

restarted system with no change

Re: Stopped receiving videos and notifications in library since 2 hours ago

adalema — Wed, 03 Jul 2019 15:53:50 GMT

Same situation, all my cameras stop working

Other users are reporting same issue. It stopped working during the night Central European time

I get push notifications through IFTT that cameras are detecting movement and Arlo cameras icon turn amber but no notifications and video recording on the Arlo side

Re: Stopped receiving videos and notifications in library since 2 hours ago

Irtransdj8 — Wed, 03 Jul 2019 15:54:05 GMT

Anyone having issues with the base station going off line and not recoding and push notification??

Re: Stopped receiving videos and notifications in library since 2 hours ago

ronensh — Wed, 03 Jul 2019 15:54:23 GMT

Thank you for the feedback.

The service was restored few minutes ago.

i hope that someone is chking and handing this issue.

Have a nice day,

Ronen

Re: Stopped receiving videos and notifications in library since 2 hours ago

sticky_12 — Wed, 03 Jul 2019 15:54:53 GMT

When things are not working as intended it can be frustrating, but as a community forum reply, this doesn't benefit people looking for answers at all.
I am a new Arlo customer and forum member and I would like to ensure this forum and community remains productive to troubleshooting and communicating resolutions, obviously so many variables are at play to make Arlo work: network connectivity, hardware and software that patience and troubleshooting are a must!

Re: Stopped receiving videos and notifications in library since 2 hours ago

sticky_12 — Wed, 03 Jul 2019 15:55:04 GMT

To anyone experiencing this issue, it was resolved for me by resetting my modem and router. I recently purchased a wifi extender and I believe the 2.4hz was interfering with the network as motion detection was working during camera tests but not uploading and triggering recordings to library. After resolving my internet all became well.

Re: Stopped receiving videos and notifications in library since 2 hours ago

JessicaP — Wed, 03 Jul 2019 21:53:23 GMT

It appears to be resolved as of this morning.

Is anyone still experiencing the issue with not receiving push notifications and video recordings to your library?

Re: Stopped receiving videos and notifications in library since 2 hours ago

geckofeet — Wed, 03 Jul 2019 17:01:34 GMT

The problem appears to be resolved for me as of this morning. Thanks!