topic Re: Pro 2 missing motion in Arlo Pro 2

Pro 2 missing motion

Clm1158 — Sun, 30 Jun 2019 19:25:46 GMT

The camera is picking up motion of vehicles without a problem. Then misses a truck with a large camper attached passing in the same area. How does that happen

Re: Pro 2 missing motion

ShayneS — Tue, 02 Jul 2019 17:58:00 GMT

Hi @Clm1158

Has this been an ongoing issue with your camera? Do you know if the camera happened to be recording a previous vehicle at the time of the truck passing?

Re: Pro 2 missing motion

Clm1158 — Wed, 03 Jul 2019 12:17:50 GMT

There was another vehicle, a car, about 5-10 minutes before. It was picked up on two camera. The truck and trailer weren’t picked up on all three cameras that catch the front and side of the house. We see all kinds of cars going by, and people when they walk by on the street.

Re: Pro 2 missing motion

ShayneS — Wed, 03 Jul 2019 17:35:38 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support