topic Re: Arlo Pro and Arlo Pro 2 Cameras Motion Sensitivty in Arlo Pro 2

Arlo Pro and Arlo Pro 2 Cameras Motion Sensitivty

craighenry — Mon, 17 Jun 2019 02:30:15 GMT

I had two Arlo pro cameras facing the street which were able to detect motion beyond 30 feet. + I replaced one camera with a an Arlo pro 2 camera with no issues with sensitivity and distance. I replaced the second with an Arlo pro2 with no issues with sensitivty and distance . The original two Arlo pro were relocated to new locations with no apparent effects. 10 days ago all cameras lost their distance sensitivy and no longer can detect motion beyond ~ 10 feet.

I am aware enough of the settings to confirm nothing changed or performed modifications as required. I have moved the original Pro camera back to it's origmal postion to confirm that it no longer has the range it did a month agp.

Any feedback is welcome.

Re: Arlo Pro and Arlo Pro 2 Cameras Motion Sensitivty

ChinJing — Mon, 17 Jun 2019 02:57:01 GMT

don’t know if this is relevant to your situation or not but some of my arlo pro cameras are very sensitive to the angle of the camera. And after I change the cameras I have to make sure to position them the exact same
Way. Using objects in the fov to replicate the viewing angle. A few degrees pointed further up or down effects the motion sensitivity. Had to find a sweet spot exactly in the angle the camera was pointed up and to the side. Sorry if this doesn’t help.

Re: Arlo Pro and Arlo Pro 2 Cameras Motion Sensitivty

craighenry — Tue, 18 Jun 2019 21:55:59 GMT

I appreciate your respomse.

I have never had a problem with camera positioning or FoV. Cameras have been fiited with Arlo brackets that remain at the same position on / off the fixed house mounts.

The Vendor has done some sort of software update that has effectively bricked my front cameras.

Last fall my camera(s) caught a shooting at my neighbors house that started on the sidewalk (+25 ft) and was provided to the police. The current sensitivity would not be able to record the wheels being stolen on the second car at the end of my driveway.

I have payed alot of money for the Arlo system and is behaving like a piece of * that no one should consider.

Re: Arlo Pro and Arlo Pro 2 Cameras Motion Sensitivty

ChinJing — Tue, 18 Jun 2019 00:34:00 GMT

We have a ton of problems with our arlo pro cameras the bas goes offline 1-5 times a day for an hour every time , usb won’t overwrite, or format. Batteries have bean draining super fast since last update.

Re: Arlo Pro and Arlo Pro 2 Cameras Motion Sensitivty

Louis14 — Sat, 22 Jun 2019 15:46:36 GMT

Got exactly the same problem! my front garden Arlo Pro 2 camera used to pick up any movement up to 30 feet away now only getting about 10 feet. I have tried everything resetting the camera, taking out the batteries, rebooting the base station removing and re-syncning the camera still no use. Currently paying for the Arlo Smart Premier subscription, was great to begin with but if it doesn't improve, I will cancel this as there is not point having the subscription as the Pro 2 camera doesn't picks up must these days. The activity zone is a wast of time as it only picks up about 30% of the area, very disappointing a real step backwards for the Pro 2.

Re: Arlo Pro and Arlo Pro 2 Cameras Motion Sensitivty

Louis14 — Sun, 23 Jun 2019 19:47:46 GMT

No sorted thanks to the info provided by Arlo live chat team, cheer's guys

The 'You Tube' video 'Arlo Wire-Free: Using Motion Dection' certainly did the trick and reminded me how motion dection works on the Arlo Pro 2 camera. Forgot that side to side movement for motion detection on the Arlo Pro 2 gets the best results. Now sorted! Now I can restart my Smart Subscription, happy days...

Re: Arlo Pro and Arlo Pro 2 Cameras Motion Sensitivty

craighenry — Mon, 24 Jun 2019 03:16:55 GMT

Disagree.

I had two Arlo pro cameras at the front of my house that were realizing distances on of ~30 feet. I chose to upgrade the front cameras to Arlo pro 2 cameras to improve resolution and that reduced distance to <12 feet. I had swapped the the pro cameras to the back of the house but have subsequenty moved the Pro cameras back to the front to return the diistance realization. The pro 2 camaeras are garbage in terms of distance. Side to side and FoV is not relavent..