topic Re: False Notifications in Arlo Pro 2

False Notifications

Adonaldson0014 — Thu, 25 Apr 2019 20:23:06 GMT

Over the last couple of days i am getting push notifications that my camera has activated and recorded. Once I go to the app there are no videos in the Library . Is there a malfunction or is this a glitch in an upgrade?

Re: False Notifications

ShayneS — Thu, 25 Apr 2019 20:22:48 GMT

Have you tried to reboot your base station and test again? If this does not help, you can try and reboot the camera by removing/reinserting the battery.

Re: False Notifications

Adonaldson0014 — Mon, 29 Apr 2019 14:10:31 GMT

Thank you. Yes. I have rebooted base station, removed and reinstalled batteries. I will get a video after a notification then it reverts back to giving a notification with no video. It all started after they pushed out the last update then clawed it back. Has become a very unreliable product now.

Re: False Notifications

ShayneS — Mon, 29 Apr 2019 16:02:04 GMT

Have you tried to remove the camera form Settings > My Devices > Re-add it & test again?

Re: False Notifications

Adonaldson0014 — Tue, 30 Apr 2019 09:58:03 GMT

I have not done that. It has begun to work sporadically. Will get some videos then none. It is a bit erratic

Re: False Notifications

tetyana — Tue, 30 Apr 2019 15:49:57 GMT

I have the same issue.

If I open the app on the phone or in the browser and switch oon Live view, a second later I will receive the motiong alert from the camera that was enabled for Live view.

Though there wre no motion and nothing has been recorded.

Re: False Notifications

ShayneS — Tue, 30 Apr 2019 16:21:34 GMT

@tetyana

Try rebooting your base station & rebooting your camera and test again.

Re: False Notifications

Adonaldson0014 — Tue, 30 Apr 2019 20:33:13 GMT

Thank you. I just marked this as a solution by accident. I have tried to reboot, resync cameras, shut them off, turn them on, and removed batteries. Nothing has worked. The cameras send notifications but no consistency in receiving videos. All my settings are to record a 10 second video. This product has become extremely unreliable all of a sudden.

Re: False Notifications

ShayneS — Tue, 30 Apr 2019 20:50:32 GMT

@Adonaldson0014

Just to verify, did you remove the camera from Settings > My Devices > Re-Add them?

Re: False Notifications

Adonaldson0014 — Tue, 30 Apr 2019 20:52:44 GMT

Yes. I removed them and added them back. i am considering resetting my base station tonight and starting over with them.

Re: False Notifications

ShayneS — Tue, 30 Apr 2019 21:04:30 GMT

Also, make sure your base station & cameras are updated to the latest firmware version. I have attached the link to the Firmware Release Notes

Re: False Notifications

Adonaldson0014 — Tue, 30 Apr 2019 21:07:15 GMT

I will look at this link.

Re: False Notifications

garym3472 — Thu, 16 May 2019 20:55:29 GMT

I recieve two notifications for every event. These are not false events. Just an extra notification after every event. This issue started with the last app upgrade. I have tried resetting everything, which was time-consuming and not effective.

Re: False Notifications

jguerdat — Thu, 16 May 2019 23:28:11 GMT

1) Force stop app

2) Clear cache and data

3) Turn off Google backups

4) Reboot phone

5) Install app

6) Turn on Google backups

Re: False Notifications

LynneF1 — Thu, 13 Jun 2019 18:27:08 GMT

For the past week I have been getting hundreds of notifications. Everytime I look at my phone it shows 188, 239, 299. etc... all the time through out the day. Then I go into the app and there are 5 or 10 recordings which I delete. This has been happening daily for the past week. Now as of this morning my cameras are not detecting anything. I can see the devices in the app and I can see a live feed but there are no recordings. I know there has been movement because it always records me leaving and coming home and now it is not. What do I do? I reinstalled the app but nothing changed. I have a 2 camera system and this is happening with both cameras.

Re: False Notifications

ShayneS — Thu, 13 Jun 2019 20:42:56 GMT

@LynneF1

Have you tried to reboot the cameras & test the motion again? You can do this by removing the battery for Pro/Pro 2 & opening/closing the battery door on the original Wire free cameras.

Re: False Notifications

LynneF1 — Mon, 17 Jun 2019 19:21:57 GMT

Yes, I have tried everything

I called Arlo and I have a case# - on the phone with Arlo for over an hour - UGH! Nothing solved if anythng it's gotten worse.

I have reset everything more than once - removed devices - resynced everything.

When I bought the cameras this did not do this at first - all the false notifications.

Then one camera stopped recording and the false notifications started. This is when I did all the reset and resyncing. As of Friday, June 14th before the reset is was giving me 200 - 300 false notificatons. Everytime I reset it the false notification increased. One motion detection would give me over 400 false notifications, then over 500 - now I am at over 600 false notifications.

I have changed my motion to 50%. Seems like the false notifications are using up my camera battery power. They were both charged to 100% on Friday and now they are down to 95%

What do I do?
Lynne

Re: False Notifications

ShayneS — Mon, 17 Jun 2019 20:15:02 GMT

@LynneF1

Have you tried to adjust the sensitivity to 1% and work your way up from there, adjusting as needed?

Re: False Notifications

LynneF1 — Wed, 19 Jun 2019 21:06:15 GMT

So yesterday I lowered the motion to 1% - the cameras still go off same as if they were at 80% and now I have 777 false notifications everytime - so I clear any recordings and the process starts all over again. That happens whether it records once or 10 times.

Do the cameras also go off with sound too? Like brids chirping or wind chimes etc...

I feel like this is an app problem not necessary the cameras

Any thoughts?

Lynne

Re: False Notifications

ShayneS — Wed, 19 Jun 2019 22:14:56 GMT

@LynneF1

If you have a Pro/Pro 2 you can set a custom mode with a rule to record motion and sound.