topic Re: Arlo Pro 2 activity zones active? (Battery only) in Arlo Pro 2

Arlo Pro 2 motion zone issues

RickDizzle — Sun, 02 Jun 2019 20:10:15 GMT

I set up my new motion zones per the mew updated now that motion zones are supported without having to have AC power. I am finding that the camera is still picking up motion well outside of an assigned zone. Why is it picking this up when I have 1 zone assigned and it should only be hitting motion in this zone. Lastly I just got a notification saying my motion zone has been disabled due to not having AC power input. I thought the whole update was to allow us to have motion on battery power not having to have AC power. What am I missing here?

Re: Arlo Pro Activity Zones Not Working

BandT — Thu, 30 May 2019 21:40:21 GMT

My Arlo Pro 2 cameras are directly plugged into a wall outlet yet the Activity Zones I create are ignored. Frustrating! Our flag, which is outside of the purple activity zone, continually triggers notifications and recording after recording in the wind. When will Arlo come to a resolution for this issue?!?!?!

Re: Arlo Pro Activity Zones Not Working

J151219 — Fri, 31 May 2019 14:06:16 GMT

Hi,

Same issue. Activity zone does not work.
Tried to contact support by email, result: "Something went wrong. Please contact support team."
But how? Call not allowed, chat not available, email can't be sent...
Help!
Juergen

Re: Arlo Pro Activity Zones Not Working

jguerdat — Fri, 31 May 2019 17:52:52 GMT

Call not allowed? Why?

Re: Arlo Pro Activity Zones Not Working

shegs — Fri, 31 May 2019 18:10:07 GMT

I have this same issue still as well, flag triggers, traffic on the street trigger, everything that is outside my zones triggers saved videos and notifications.

Re: Arlo Pro 2 motion zone issues

Dannybear — Sun, 02 Jun 2019 21:16:40 GMT

Activity zones on battery only cameras has a paid subscription requirement.

Re: Arlo Pro 2 motion zone issues

RickDizzle — Sun, 02 Jun 2019 21:24:58 GMT

Gotcha...that's pretty dumb as it keeps giving me this lil yellow exclamation mark to add my motion zones...sigh

Re: Arlo Pro 2 motion zone issues

RickDizzle — Sun, 02 Jun 2019 22:55:43 GMT

Why would the app keep advising me to add motion zones if its a paid feature? Is there any work arounds?

Arlo Pro Android App

GlennYoko — Mon, 03 Jun 2019 20:26:41 GMT

Recently, after Arlo updated my Android app, I am being asked to set activity zones for all my camera. This does not happen on my laptop. Has something changed with it becoming free with my Arlo Pro cameras? I have five cameras and use the free 7 day cloud service.

Re: Arlo Pro Android App

shoustonnz — Mon, 03 Jun 2019 21:08:02 GMT

Asked the question on the smart thread. Got no answer. They make no difference as far as I can see. Just like the paid version really.

Re: Arlo Pro Android App

GlennYoko — Tue, 04 Jun 2019 20:28:08 GMT

thanks!

Re: Arlo Pro Android App

RickDizzle — Tue, 04 Jun 2019 20:39:26 GMT

Just seeking clarification...so the motion zones should work without paid subscription? Why are mine not working correct...lol?

Re: Arlo Pro Android App

Dannybear — Tue, 04 Jun 2019 21:32:32 GMT

I suspect that the task of basic activity zones has been moved out of the base station to the server and so you now have smart plan but no smart plan per say.
This was added with the latest base firmware update.

Re: Arlo Pro Android App

jguerdat — Wed, 05 Jun 2019 00:12:55 GMT

Zones can be activated 2 ways: 1) use AC power for free zones and notifications and 2) subscribe to Samert which works on battery-operated cameras. The notification is just that and doesn't require you do anything. No, the notification can't be removed.

Re: Arlo Zone Problems Still Not Fixed.

ShouldBeEasy — Fri, 07 Jun 2019 01:20:20 GMT

I too have been frustrated with the failure of the detection zones to work properly. Tried various tricks up to and including deleting the cameras from my base and from the application and completely re-adding them. Removing power (and battery) to get the camera to reboot, many other things.

Sometimes the tricks work and sometimes not.

If Arlo is going to sell cameras and state that they have detection zone capabilities, then they should have detection zone capabilities that really work. I've read various threads going back over 4 years complaining about the detection zone problem and I honestly wish I had found those threads before buying the cameras. My product selection would have been different.

Arlo, please fix this problem or withdraw the capability from your apps and stop advertising the capability.

An enhancement to the software that would increase the value of the product would be to have both notification and non-notification selection within the same day for the 'schedule mode'. It would be nice to have the cameras watching and making motion triggered recordings 24x7 while limiting the notification period to my normal waking hours. As it stands now, the cameras are useless during non-waking hours as the schedule doesn't allow both active-notify and active-silent. Only active-notify or inactive.

Bottom line, I'm now searching for a product with functional detection zones and better configurability for activity and notification combinations.

Arlo Pro 2 activity zones active? (Battery only)

bvech — Thu, 13 Jun 2019 12:24:16 GMT

Hello,

Current setup is battery only (no subscription plan). I was able to set up 3 activity zones on a camera. When I go to Video Settings, I do see a message that says, "To enable Activity Zones, please connect your device to AC power. You can still edit, add or remove at any time.".

However, when I look at the status of zones 2 and 3, there is a green dot next to them. Does that mean zones 2 and 3 are active? (Zone 1 does not have a green dot next to it...I'm assuming it is inactive?)

I was assuming none of the zones would be active since I am not connected to AC power.

Re: Arlo Pro 2 activity zones active? (Battery only)

jguerdat — Thu, 13 Jun 2019 12:52:54 GMT

While you can set up activity zones, you can't use them without either plugging the camera into wall power or subscribing to Arlo Smart. The former works in the camera, the latter requires that the video to be sent to the servers for post-processing.

Re: Arlo Pro 2 activity zones active? (Battery only)

ShouldBeEasy — Thu, 13 Jun 2019 23:38:56 GMT

Several responses have stated that the cameras need to be plugged in or have a paid subscription. My cameras are plugged in. The motion detection zones do not work on my plugged in cameras. I can define the zones, but they don't function properly.

I have to turn my cameras off every day around 3 PM because every car driving down the street (and even bicyclists) trigger an event/recording and the street is well outside of the defined detection zones on my plugged in cameras.

Re: Arlo Pro 2 activity zones active? (Battery only)

jguerdat — Thu, 13 Jun 2019 23:49:04 GMT

I would remove the cameras from Srttings, My Devices and resync. Recreate any rules in custom modes you may have. Recreate your zones and test again.

Re: Arlo Pro 2 activity zones active? (Battery only)

ShouldBeEasy — Mon, 17 Jun 2019 15:57:16 GMT

Did that, no luck.

(deleted camera from base unit, added the camera, configured the detection zones, and still triggering on movement far outside of the zone.)

Just the fact that many people would have to try that and try other things to get the detection zones to works says that there are some flaws/bugs/problems that the Arlo designers and builders need to properly address.