topic Notifications with no video in library in Arlo Pro 2

Missing videos from library...getting notifications on phone but no recordings

b-dawg8 — Thu, 13 Jun 2019 20:53:27 GMT

HAve VMB4000r3 with 3 Arlo Pro wireless cameras. Firmware 1.12.2.2_2754 on base and firmware 1.092.0.23_32920 on cameras. A few days ago, i noticed the base time zone had changed from my pacific to something in the European timezone by itself. Today, i have been getting notifications of motion but no recordings are in the library on both the web and mobile app. Anyone else out there experiencing the same symptoms today?

Notifications with no video in library

apinon — Thu, 13 Jun 2019 22:51:16 GMT

My cameras send me notifications that their is motion but when I look at the library no video is shown.

Re: Missing videos from library...getting notifications on phone but no recordings

apinon — Thu, 13 Jun 2019 21:17:19 GMT

I am having the same issue I have rebooted the cameras and doing the same thing

Re: Missing videos from library...getting notifications on phone but no recordings

96709 — Thu, 13 Jun 2019 21:44:26 GMT

It's an issue that Arlo needs to fix internally and if you took the time to read old posts you will understand. Try shutting your base station for one hour to see it solves the problem. If not you are at Arlo's mercy as far as timing on a fix.

Re: Missing videos from library...getting notifications on phone but no recordings

b-dawg8 — Thu, 13 Jun 2019 21:49:54 GMT

Thanks for pointing that out...i should have noted that i have done everything suggested already and had seen some people with the same issue resolved so i figured it was an isolated issue since some people expereincing the same issue, had it fixed already.

Re: Missing videos from library...getting notifications on phone but no recordings

96709 — Fri, 14 Jun 2019 13:06:59 GMT

I had the same issue from 5.23/ 24 until last Friday. Was told by L2 support and the mods that it was my specific issue when I knew it was not. My whole system then went down for 1.5 hours and on resumption of service everything works fine except for local storage formatting. Clearly your case is similar and it's hard for me to believe it's caused by you.

Re: Missing videos from library...getting notifications on phone but no recordings

b-dawg8 — Fri, 14 Jun 2019 13:49:22 GMT

I hear you...having worked in the IT industry for the last 25 years, i have seen everything anyone can think of go wrong. What im guessing here is that Arlo's cloud is Geographic for storage so certain parts of the US are functioning correctly while others are still experiencing issues. Oh well, as a consumer, we are at thier mercy till they fix it.

Re: Missing videos from library...getting notifications on phone but no recordings

96709 — Fri, 14 Jun 2019 14:13:05 GMT