topic All back to normal now? in Arlo Pro 2

Arlo Pro 2 Base station not reconnecting to internet

Deedub — Fri, 24 Nov 2017 23:16:31 GMT

My system had been working well until overnight my Base Station internet connection dropped out: I'm getting a steady amber light at the center LED.

Have tried:

-rebooting,

-resetting using the reset button with paperclip (until 3 ambers come up),

-reconnecting the ethernet cable into my other router and then resetting

-reconnecting to the original router

.....And nothing.

Was there a firmware upgrade just uploaded? If so it has effectively bricked my base station.

I can't even reinstall the base station as until it connects the Arlo app won't even see it.

Thanks for your help,

Cheers Deedub.

Re: Arlo Pro 2 Base station not reconnecting to internet

Lx1x — Fri, 24 Nov 2017 23:21:18 GMT

System crash.. Everyone seems having same issues... It's not your unit.

Re: Arlo Pro 2 Base station not reconnecting to internet

Kattkatt77 — Fri, 24 Nov 2017 23:23:51 GMT

Good to know, it has been a frustrating evening trying to figure it out.

Re: Arlo Pro 2 Base station not reconnecting to internet

Deedub — Fri, 24 Nov 2017 23:45:46 GMT

Ok thanks for the heads-up. A bit concerning for a security system though., and a msg from netgear would have bedn appropriate.
Hopefully all of the resets I have tried haven’t fried ky base station!

Re: Arlo Pro 2 Base station not reconnecting to internet

BMStewart69 — Sat, 25 Nov 2017 00:54:28 GMT

I just received this new Pro 2 system and have been trying all the troubleshooting tips for 2 hours to get the middle "internet" light to turn green from amber. What does this "System Crash" mean and when will it be back up?

Re: Arlo Pro 2 Base station not reconnecting to internet

frv85 — Sat, 25 Nov 2017 01:50:11 GMT

We are getting the same thing

Re: Arlo Pro 2 Base station not reconnecting to internet

souk92 — Sat, 25 Nov 2017 01:50:48 GMT

I just bought my system and I cannot connect either. Power is green, globe is amber, camera symbol is amber also

Re: Arlo Pro 2 Base station not reconnecting to internet

Deedub — Sat, 25 Nov 2017 02:01:29 GMT

Reading other replies ir Seems that netgear’s own servers have crashed. The rumour is that due to black friday sales there was an extraordinary number of new users trying to join the system and this caused an oveload.

If i understand correctly the amber light is a bit misleading as this jndicates the base station cannot connect to netgear’s servers (because they are down): not that the base station cannot connect to the internet itself.

Re: Arlo Pro 2 Base station not reconnecting to internet

souk92 — Sat, 25 Nov 2017 02:27:18 GMT

justs spoke with a rep on friday, 11/24 at 8pm central time.

Re: Arlo Pro 2 Base station not reconnecting to internet

mdknguyen — Sat, 25 Nov 2017 02:36:42 GMT

Has anyone been able to get this working? Is it true there is an outage in the Orange County, CA area? After waiting on the phone for 30 mins, the lady says there's no ETA. Anyone have anything more firm?

Re: Arlo Pro 2 Base station not reconnecting to internet

Deedub — Sat, 25 Nov 2017 02:57:48 GMT

Outage is global. Has been out for 7hrs+.

netgear are “working on it”

Arlo Pro 2 Camera "The camera is starting a motion alert ,please try again. " While viewing HELP !

hitechtony — Sat, 25 Nov 2017 03:20:18 GMT

I have 6 x Arlo Pro 2 cameras up and running all plugged into mains power .

I was live viewing the kids at home and motion dectors would picked up the kids playing also.

For some reason now I can no longer view those two cameras on the app and comes up as "The camera is starting a motion alert ,please try again"

When I relaunch the app the last image on the those 2 cameras are the kids playing .

I have tried to turn those cameras on and off serval of times remotley, but no luck both on my iphone X or Deck top

So is there a way to get these going again remotelty ?

And why do you think its happened ?

Thanks in Advance

Re: Arlo Pro 2 Base station not reconnecting to internet

bagl — Sat, 25 Nov 2017 03:29:01 GMT

Glad I found this! Have been turning on/off modem, router and base station for an hour. Not very impressed, my “security” cameras aren’t operational!

Re: Arlo Pro 2 Camera "The camera is starting a motion alert ,please try again. " While vi

Johnny290 — Sat, 25 Nov 2017 04:16:01 GMT

You might try removing the battery for about a minute and then resyncing to the base station

Re: Arlo Pro 2 Base station not reconnecting to internet

Deedub — Sat, 25 Nov 2017 04:19:49 GMT

Yes, I was glad I discovered it was a netgear issue too! I tried every possible troubleshoot exercise I could think of, only to discover I had wasted my time.

I just hope the reconnection will be seamless when it happens.

Re: Arlo Pro 2 Base station not reconnecting to internet

bagl — Sat, 25 Nov 2017 05:12:00 GMT

Houston, we have lift off! Mine is up and rolling. Hope it’s a cross system renewal!

Re: Arlo Pro 2 Base station not reconnecting to internet

Deedub — Sat, 25 Nov 2017 07:01:22 GMT

Well I am part of the way there. Base station is connecting to the internet now, however Now have the "authentication service down" message when I try to log in. Effectively, my base station is still offline as I can't log in to check my cameras or library.

It's progress, nonetheless.

All back to normal now?

JPC — Sat, 25 Nov 2017 09:26:06 GMT

If you get 3 green lights on your Base, Try logging in thru Web it works for me.. I'm using Safari.. I haven't tried on any other browsers yet.. Pass it on if it works..

Update: I think it's all working now.. For me at least using iOS..

Re: Arlo Pro 2 Camera "The camera is starting a motion alert ,please try again. " While vi

hitechtony — Sat, 25 Nov 2017 10:08:30 GMT

Ok, what I have found

Problem seems to be with the base station and not the camera

I got the kids to turn off the base station for 5mins restart it and it seems to be working now.

Lets see how it goes

Re: Arlo Pro 2 Camera "The camera is starting a motion alert ,please try again. " While vi

jguerdat — Sat, 25 Nov 2017 14:26:04 GMT

Likely a server issue. Dunno if it's totally resolved yet but sounds like it is for you.