https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Token-Expiration/m-p/1705138#M29374 <P>Okay. I am now inclined to agree with other (Arlo 2) posts re: Access Token Expired.</P> <P>DO NOT ENDORSE THE ARLO SYSTEMS to anyone you truly care about.</P> <P>My experience today, June 11, 2019. Called tech support, 97 minutes, 60 of which was on hold.</P> <P>This is my second go around with them, the first resulted in an RMA 3380660, replace hub/base station in the year of 2018. I am a tech savvy guy, so when I was my system went to Access Token Expired, I checked out the posts on this tech site. Waited five days for a system fix, didn't happen. I called today, woman in Philippines assisted me. She was great and knowledgeable, connection was sporadic.</P> <P>We went through their entire steps/process to get the system working - NO GO. She recommended a placement hub/base station. said it would take 3 - 5 business days and issued a case # 40919158. Last time I was issued a RMA immediately and had the new hub in TWO - DAYS. Now the case # has to go to someone else for RMA approval. This is WEAK. Up until now, I have been an avid Netgear customer. YES, if and when I receive a new hub, I will have to take down/reinstall/program and return my cameras to their positions. Can you say hours + ladder? Thanks Arlo 2 Netgear. My S/O will be standing by while I do this, reminding me she wanted to use Simplisafe or a local company such as ADT. Funny thing, I almost had her convinced to upgrade to the Arlo subscription to get CVR.</P> <P>When my system worked, I would rate it as good to very good, not great. The speakers on the cameras are a joke. But, the microphones to rather well, usually.</P> <P>IF AND WHEN ARLO RESOLVES MY PROBLEM - I WILL GLADLY UPDATE THIS POST.</P> Tue, 11 Jun 2019 19:11:47 GMT James-521 2019-06-11T19:11:47Z https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Token-Expiration/m-p/1685311#M24341 <P>Hi, Is there a way to extend / cancel the password / token expiration on the App used with the Arlo Pro 2 camera / base station combination?&nbsp; It seems to expire every week or two, and resetting it is tedious since I use a complex password not stored on my phone.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>Thanks in advance for replies / assistance.</P> Tue, 19 Mar 2019 15:30:07 GMT https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Token-Expiration/m-p/1685311#M24341 t_00x 2019-03-19T15:30:07Z https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Token-Expiration/m-p/1685669#M24491 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/416529">@t_00x</a> Have you tried contacting customer support regarding this? Maybe they will have a solution for you.&nbsp;&nbsp;I have attached the link here for you -&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">Arlo Tech Support</A></P> Wed, 20 Mar 2019 21:42:56 GMT https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Token-Expiration/m-p/1685669#M24491 ShayneS 2019-03-20T21:42:56Z https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Token-Expiration/m-p/1705138#M29374 <P>Okay. I am now inclined to agree with other (Arlo 2) posts re: Access Token Expired.</P> <P>DO NOT ENDORSE THE ARLO SYSTEMS to anyone you truly care about.</P> <P>My experience today, June 11, 2019. Called tech support, 97 minutes, 60 of which was on hold.</P> <P>This is my second go around with them, the first resulted in an RMA 3380660, replace hub/base station in the year of 2018. I am a tech savvy guy, so when I was my system went to Access Token Expired, I checked out the posts on this tech site. Waited five days for a system fix, didn't happen. I called today, woman in Philippines assisted me. She was great and knowledgeable, connection was sporadic.</P> <P>We went through their entire steps/process to get the system working - NO GO. She recommended a placement hub/base station. said it would take 3 - 5 business days and issued a case # 40919158. Last time I was issued a RMA immediately and had the new hub in TWO - DAYS. Now the case # has to go to someone else for RMA approval. This is WEAK. Up until now, I have been an avid Netgear customer. YES, if and when I receive a new hub, I will have to take down/reinstall/program and return my cameras to their positions. Can you say hours + ladder? Thanks Arlo 2 Netgear. My S/O will be standing by while I do this, reminding me she wanted to use Simplisafe or a local company such as ADT. Funny thing, I almost had her convinced to upgrade to the Arlo subscription to get CVR.</P> <P>When my system worked, I would rate it as good to very good, not great. The speakers on the cameras are a joke. But, the microphones to rather well, usually.</P> <P>IF AND WHEN ARLO RESOLVES MY PROBLEM - I WILL GLADLY UPDATE THIS POST.</P> Tue, 11 Jun 2019 19:11:47 GMT https://community.arlo.com/t5/Arlo-Pro-2/Arlo-Token-Expiration/m-p/1705138#M29374 James-521 2019-06-11T19:11:47Z