topic Re: Arlo Pro 2 camera not deactivating in Arlo Pro 2

Arlo Pro 2 camera not deactivating

Violator — Sun, 02 Jun 2019 06:32:42 GMT

I have an Arlo Pro 2 system with 4 cameras. When I deactivate the system one camera is still active (detects motion and records video). The other three cameras are working as they should. Except for this the camera is working as it should. Any ideas on how to solve this?

Re: Arlo Pro 2 camera not deactivating

ShayneS — Mon, 03 Jun 2019 21:59:06 GMT

Hi @Violator

Have you tried to reboot the camera by removing the & reinserting the battery?

Re: Arlo Pro 2 camera not deactivating

Violator — Sun, 09 Jun 2019 21:43:06 GMT

Yes, I have tried that and it still won't work as the other cameras do. Do I need to reinstall it from scratch or may there be another solution?

Re: Arlo Pro 2 camera not deactivating

Dannybear — Sun, 09 Jun 2019 22:20:46 GMT

When you say you deactivate, is this by selecting disarmed mode?
Have you tried removing the camera from your account and re syncing to the base?
I suggest you start with a power cycle of the base station as some weird effects have been reported using the latest firmware.