topic Re: Base Station Firmware Update Request Timeout in Arlo Pro 2

Base Station Firmware Update Request Timeout

dennisb1683 — Fri, 07 Jun 2019 14:49:59 GMT

Getting a message on each of my 4 cameras that a firmware update is required for base station and camera with a green icon/button UPDATE BASE STATION. I press that and and get a meesage "Base station firmware updating'. After 10 seconds or so I get "The request timed out"

So I tried going directly to the Base Station in devices and going into Device Info to update the firmware. I press the green UPDATE button and get the message "Triggering camera update ..." And 10 seconds or so later I get the same "The request timed out".

Any thoughts or suggestions?

Re: Base Station Firmware Update Request Timeout

jguerdat — Fri, 07 Jun 2019 17:31:24 GMT

Try rebooting the base.

Re: Base Station Firmware Update Request Timeout

Dannybear — Fri, 07 Jun 2019 20:28:49 GMT

Have exactly the same issue today, base restarted with no change in behaviour. Now arlo may as well have bricked the system as I can’t live view anything.
I guess I have nothing to complain about now that it doesn’t work.

Re: Base Station Firmware Update Request Timeout

dennisb1683 — Sat, 08 Jun 2019 00:57:15 GMT

I tried a restart from the mobile app to no avail. But powering off the base station and then back on took care of the problem. Not a comforting thought if this happened while I would be away for any extended period. Even though it’s back, one of the cameras is showing offline. It’s been an on and off problem with this camera.

Re: Base Station Firmware Update Request Timeout

Davidddt — Thu, 27 Jun 2019 12:10:46 GMT

What do you expect. The system is rubbish and the software is written by idiots!