topic Re: PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19 in Arlo Pro 2

PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19

Jmal91 — Fri, 07 Jun 2019 12:52:15 GMT

So my only question is...... did anyone else get the "firmware update" message this morning (6/7/2019)??? i did, for my two PRO 2 cameras and then checked back the device info-- still the same firmware as before... so was this mabe a glitch? or now i am wondering, is my cameras supposed to be updated now? anyone know of anything being released in the last 24 hours? thanks

Re: PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19

SubCmdr — Fri, 07 Jun 2019 13:25:20 GMT

Same here. The app says base station firmware update required. I click on the update button and then it says its updating for a few moments. It then switches back to the same message that an update is required. It does not update and is not working as usual.

Re: PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19

thelastosirus — Fri, 07 Jun 2019 13:34:19 GMT

Same happened to me. I just went to the base, made sure it didn't have any unusual lights and power cycled it. I check the base station FW and it is on1.12.2.2_2754 now. I believe this is an answer to the time zone issue. Now they need to fix the solar panels draining the battery.

Re: PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19

Jmal91 — Fri, 07 Jun 2019 13:41:16 GMT

well mine showed update--- then performed, now they work fine still. but when checking the firmware- its the old firmware from months ago still.

Re: PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19

Jmal91 — Fri, 07 Jun 2019 13:45:14 GMT

wait, what is the differnce from VMB4000 AND VMB4500 . they say both for PRO 2 but what is the difference?

my firmware for the base station shows 1.12.2.2_2754--- is this new firmware???

i know the cameras are on the old firmware that has been for months now

Re: PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19

ChinJing — Fri, 07 Jun 2019 14:01:10 GMT

arlo pro base- our app says we have to do a firmware update for the base and cameras otherwise we cannot do live view - but the firmware doesnt update- it will go back to the old firmware and says error 4403.

Re: PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19

thelastosirus — Fri, 07 Jun 2019 14:08:41 GMT

Read my post....Go reboot your base station.

Re: PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19

Jmal91 — Fri, 07 Jun 2019 14:11:10 GMT

when you say re-boot do you mean remotely reset or actually on the base station to hit the reset button?

Re: PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19

thelastosirus — Fri, 07 Jun 2019 14:47:36 GMT

No!! Not a reset. Go push the power button to turn the base off. Then turn it back on. If your model doesn't have power button then just pull the plug.

Re: PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19

jguerdat — Fri, 07 Jun 2019 17:30:48 GMT

@Jmal91 wrote:

wait, what is the differnce from VMB4000 AND VMB4500 . they say both for PRO 2 but what is the difference?

Just newer hardware in the 4500. Functionaly, no difference.

Re: PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19

SteveMonty — Sat, 08 Jun 2019 16:41:21 GMT

Received the update notification outside of the home so I ignored it. I like to be home and on my network when I do firmware (even though I makes no difference). Checked today and I am running 1.12.2.2_2754. I know it is a time zone fix however I don't recall having a time zone issue. Their release notes are a blackhole of information. If you aren't having a time zone issue, I wouldn't be overly concerned if you did not update. You can always hit the power button (wait for your external storage to spin down if it is a USB traditional hard drive and not SSD or flash) then restart it. Then try to update through the app.
Good luck fellow Arlo survivers 🙂

Re: PRO 2 FIRMWARE UPDATE SHOWED- THEN NOT UPDATED 6/7/19

Shub — Fri, 09 Aug 2019 23:28:20 GMT

I had to perform a hard reset to update the firmware to 1.14.0.2_2776