topic Re: Arlo Pro not charging in Arlo Pro 2

Arlo Pro not charging

Cass1141 — Thu, 06 Jun 2019 07:34:36 GMT

Can anyone help
My Arlo Pro is not charging. I have had it for about a year and when I try to charge it, the amber light flashes every few seconds but it won’t charge. Is it time for a new battery or is it my charger?

Re: Arlo Pro not charging

TomMac — Thu, 06 Jun 2019 11:06:59 GMT

try this.... step 7 is important

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Re: Arlo Pro not charging

Cass1141 — Thu, 06 Jun 2019 11:39:00 GMT

Thank you for your reply. I keep trying this, but it is still not charging. Any other suggestions?
I’ve even taken the battery out for a couple of days, then repeated the steps.
It was working fine, then it went from 50% charged to 0% that’s when I discovered the problem

Re: Arlo Pro not charging

TomMac — Thu, 06 Jun 2019 11:53:00 GMT

Try above... but in the end it could be the battery.

if you have more than one, try a battery swap.

If less than a yr, put in for a warranty claim thru Arlo support