https://community.arlo.com/t5/Arlo-Pro-2/Can-tech-support-see-my-video/m-p/1703488#M28916 <P>Texassnowman,</P><P>&nbsp;</P><P>Tech support has a diagnotic tool that allows them to see logs and camera information but not any library content or the actual content of a camera.</P><P>&nbsp;</P><P>You can find more information on this here:&nbsp;<A href="https://kb.arlo.com/3003/How-does-Arlo-keep-my-videos-private-and-secure-in-the-cloud" target="_blank">How does Arlo keep my videos private and secure in the cloud?</A></P><P>&nbsp;</P><P>JamesC</P> Fri, 07 Jun 2019 21:48:35 GMT JamesC 2019-06-07T21:48:35Z https://community.arlo.com/t5/Arlo-Pro-2/Can-tech-support-see-my-video/m-p/1703122#M28834 <P>Hello,&nbsp;</P> <P>&nbsp;</P> <P>i recently used used tech support to adjust he sensitivity on my cameras. He was able to see what cameras i had, what they were named and the current modes and settings on my equipment. Do they also have access to my video, either real time or stored library clips? I know Arlo says only people that have username and password can access but does that include their tech support?</P> <P>thank you&nbsp;</P> Wed, 05 Jun 2019 02:22:20 GMT https://community.arlo.com/t5/Arlo-Pro-2/Can-tech-support-see-my-video/m-p/1703122#M28834 Texassnowman 2019-06-05T02:22:20Z https://community.arlo.com/t5/Arlo-Pro-2/Can-tech-support-see-my-video/m-p/1703488#M28916 <P>Texassnowman,</P><P>&nbsp;</P><P>Tech support has a diagnotic tool that allows them to see logs and camera information but not any library content or the actual content of a camera.</P><P>&nbsp;</P><P>You can find more information on this here:&nbsp;<A href="https://kb.arlo.com/3003/How-does-Arlo-keep-my-videos-private-and-secure-in-the-cloud" target="_blank">How does Arlo keep my videos private and secure in the cloud?</A></P><P>&nbsp;</P><P>JamesC</P> Fri, 07 Jun 2019 21:48:35 GMT https://community.arlo.com/t5/Arlo-Pro-2/Can-tech-support-see-my-video/m-p/1703488#M28916 JamesC 2019-06-07T21:48:35Z