topic Re: Arlo Pro 2 not recording in Arlo Pro 2

Arlo Pro 2 not recording

notsopleased — Sun, 02 Jun 2019 21:57:52 GMT

Good day. Hope someone can help. Have one camera of three that shows live feed but not recording. No issues with other cameras. Read most of threads on subject and followed all the suggestions, ie remove battery, resynced camera and base. Still not resolved. Any other suggestions out there?? Thank you in advance.

Re: Arlo Pro 2 not recording

jguerdat — Mon, 03 Jun 2019 00:12:52 GMT

What is the motion icon for that camera showing - should be black, not gray. Check your active mode. You may need to remove the camera from Settings, My Devices and resync.

Re: Arlo Pro 2 not recording

notsopleased — Mon, 03 Jun 2019 04:55:53 GMT

Motion icon is black. Had already removed camera from settings, resynced, and resynced base too. Still no recording and no alerts.

Re: Arlo Pro 2 not recording

jguerdat — Mon, 03 Jun 2019 12:55:06 GMT

If a reboot of the base doesn't help, open a case with support for a possible bad camera:

https://www.arlo.com/en-us/support/contact.aspx