topic Re: Arlo Pro 2 every night changes time zone in Arlo Pro 2

Arlo Pro Base Station keeps resetting itself and going offline intermittently

Sussexdude1 — Wed, 31 Jul 2019 16:27:53 GMT

Over the last two days my home station seems to change my time zone at midnight every day, this being a huge pain when scanning back over recordings. I have tried resetting on Arlo web site, iPad and iPhone but midnight strikes time zone changes again. HELP !

Re: Arlo Pro 2 every night changes time zone

Sussexdude1 — Sun, 21 Apr 2019 08:42:04 GMT

Just checked back looks like it happens around 9pm uk time, also missing lots of recordings after time changes started on 19th was there a base update issued then?

Re: Arlo Pro 2 every night changes time zone

linda185 — Sun, 21 Apr 2019 09:21:56 GMT

I have the same problem. I am in the Netherlands. My time zone changes to Pacific and the cameras seem to be recording, orange icon, but nothing in the library. It starts working again after I restart the base station and set the time zone back to Amsterdam.

It happens multiple times a day...

Re: Arlo Pro 2 every night changes time zone

linda185 — Sun, 21 Apr 2019 12:57:12 GMT

I talked to a two Arlo agents and they just talk bull**bleep**. Saying I installed it in the US and while now being in the Netherlands causes the problem. First of I did not do that. Second why do I have this problem now after 5 months. Not right away?

And where did you install it? At the same place as where you are using it now?

They want me to reinstall my system

linda185 — Sun, 21 Apr 2019 13:28:00 GMT

My system is acting up the way I have seen in other posts lately: the time zone is changing by itself causing the system to not save anything to the library anymore. In my case it seems to be recording: orange sign, getting notification, but there is nothing in the library until I reset the time zone and restart. My base station also loses internet. Tried everything but nothing helped. I tried the chat twice, that sucks btw, keep getting disconnected, but they said I should reset my whole system because I installed the app in the US instead of my own country. The system I operating for about five months now, so if that were the reason it would have occurred right away.. Arlo customer service is not that good.

Re: Arlo Pro 2 every night changes time zone

Sussexdude1 — Sun, 21 Apr 2019 13:44:19 GMT

Reset my base station earlier and also the camera turned on and of, but still only 2 cameras out of the 4 are recording.

it seems every time Arlo do software changes they bugger them up like before when IPad Pro could not open live feeds.

mine are only few mo this old so getting to stage where I may return the whole system £1200 worth and buy some others.

Time zones switch on their own?

Lightyears — Sun, 21 Apr 2019 16:24:22 GMT

Why does my time zones switch automatically. I have it set to Eastern Canada US and then within 24 hours it changes by itself to Pacific Canada US. I go to the base unit to set the time. Any thoughts?

Re: Time zones switch on their own?

linda185 — Sun, 21 Apr 2019 16:41:00 GMT

Do you have loss of recording and or adding to your library?

I am dealing with it too. It started with recordings not going to my library to not even recording anymore and now losing internet connectivity.

It all started with the time zone change.

Arlo has to recognize that there is a big problem...

Re: Time zones switch on their own?

NoveltyPatches — Sun, 21 Apr 2019 16:44:55 GMT

Same problem...
After about 20 hours or so. The base station switches to pacific time and I have to go into and change it and it does it again.. what’s the deal Arlo..
This is the same base station that constantly goes offline

Re: Arlo Pro 2 every night changes time zone

Sussexdude1 — Sun, 21 Apr 2019 18:28:17 GMT

Just checking again and only recording first two camera in my 4 camera set up, so definitely another Arlo update **bleep** up I reckon !

Timezone does not stay after I set

edwinsim — Mon, 22 Apr 2019 10:24:55 GMT

After updating to the latest firmware 1.092.0.19_26228 and 1.12.0.1_27940, my timezone keeps reverting to Pacific Time (US & Canada). I need to constantly change it to my timezone in Singapore. Please advise. Thanks.

Re: Arlo Pro 2 every night changes time zone

Downunda — Tue, 23 Apr 2019 04:32:32 GMT

I had the same problem and the result for me was that no recordings were being transferred to the library. Once I set the correct time zone all was ok. I suspected that a firmware update was perhaps doen. How would one know?

Re: They want me to reinstall my system

Downunda — Tue, 23 Apr 2019 04:40:36 GMT

I've had it happen once to me the other day, the result was that no recordings were being passed to the library (recordings to the USB drive were ok). I had to reset the time zone and it worked fine immediately after.

I reckon they did a software update to the basestation but how would I know for sure?

The last thing one wants to do is to do a basestation reset/reinstall as it means a lot of work, particularly if your cameras are installed in high external locations like mine are.

Some people are happy to tell you to reinstall without understanding how much work can be invoilved to set the system up again... for me that's a last resort!

Re: Arlo Pro 2 every night changes time zone

JessicaP — Tue, 23 Apr 2019 18:22:57 GMT

Hi everyone,

Are you still having this problem where your time zone is changing all the time after power cycling your Base Station?

Re: Arlo Pro 2 every night changes time zone

Sussexdude1 — Wed, 24 Apr 2019 10:48:32 GMT

No the time zone issue has rectified itself now, but since that issue for two days it was only recording the first two cameras, now it is recording the first three on my list and not the fourth.

Re: Arlo Pro 2 every night changes time zone

JessicaP — Wed, 24 Apr 2019 15:26:32 GMT

Hi @Sussexdude1,

Try using the motion detection test to see if your Arlo camera can detect motion. You can read here on how to use this test: How do I use the motion detection test for my Arlo device?

Re: Arlo Pro 2 every night changes time zone

Sussexdude1 — Wed, 24 Apr 2019 20:07:03 GMT

i carried out the motion test now at night and it detected every slight movement mate, currently set at 80% but still not recording, this is the 4th camera on my list.

Re: Arlo Pro 2 every night changes time zone

Sussexdude1 — Thu, 25 Apr 2019 13:24:39 GMT

I called Tech support today and spoke with Jessy, and if you want my honest opinion i was impressed.

He took his time and ran thru my set up checked firmware etc tehn we set about trying to remidy the issue.

I did have to remove the camera with a ladder to do this but the whole time he waited patiently on the phone.

After removing the battery restting the camera etc it now seems to be working fine, so i will monitor it over the next few day !!

If you get stuck see if Jessy is working

Re: Arlo Pro 2 every night changes time zone

Morrelli — Sun, 05 May 2019 03:25:54 GMT

I must say this system for the money is plagued with constant issues. Not trying to be too negative, but you guys really need to step up your game. “ cute” plastic does not win the end game. I would recommend anyone looking for security that is actually secure should look at other systems, particularly hard wired systems with a good track record. Search forums like this for the different types of equipment out there and ignore the paid for false positive reviews online, particularly with amazon links to the products. This way you will see, as I have in this instance, the lack of acceptable support to the consumer in exchange for buying products that support these very peoples livelihood. Wouldn’t it be nice if someone could give you 3-400 dollars and even more so you could just go to work and ignore them? I think it’s terribly wrong and quite unfair to the consumer., you and I.

Re: Arlo Pro 2 every night changes time zone

FoxRaynard — Thu, 23 May 2019 08:44:20 GMT

I'm having the same problem. It happen twice yesterday and again today. Waiting for it to happen again and I will raise a support case.

I'm pretty sure it's a firmware update reseting timezone back to default, US Pacific Time

What I did notice about videos missing from the library is that sometimes they are actually there, just not where you expect.

Try looking for 9 hours earlier than you were expecting, recordings happening at 9AM this morning are timestamped at 1 AM :S