topic Library Videos are not playing/working properly in Arlo Pro 2

Library Videos are not playing/working properly

TKah — Mon, 03 Jun 2019 16:26:22 GMT

I can’t see videos in my library. I get a notification that I have one so I click into the library and can see them listed but am not able to click on more than one without the library going blank. I have to ex out of the app and go back in each time I want to look at a single video.

Re: Video Library NOT working

adocorp — Wed, 29 May 2019 19:56:44 GMT

It's most likely Arlo causing outages on their cloud. It takes days for them to recovery and for us to view our libraries again. They recently had an outage on May 25th. It took them 3 days for my libraries to finally load up. During those times, I loss video for a few hours.

Re: Video Library NOT working

TKah — Wed, 29 May 2019 20:53:17 GMT

This has been going on for a few days now. The library/video will initially load but when I go to view the second video it takes me back to the previous day.
I have to completely go out of the app for a while and try agin to only be able to view one video.
I am so frustrated.

Re: Video Library NOT working

ShayneS — Fri, 31 May 2019 21:38:36 GMT

Hi @TKah

What version of the Arlo mobile app, Device & OS are you using?

Library Videos are not playing/working properly

TKah — Mon, 03 Jun 2019 16:26:35 GMT

Since the app update yesterday it is working just fine now.
The issue started after an update about a week ago and seems to be fixed with the recent app update.