topic Re: Can't see videos on library. I can see them listed but not able to click more than one. in Arlo Pro 2

Can't see videos on library. I can see them listed but not able to click more than one.

amzies20 — Thu, 30 May 2019 23:02:20 GMT

I can’t see videos in my library. I get a notification that I have one so I click into the library and can see them listed but am not able to click on more than one without the library going blank. I have to ex out of the app and go back in each time I want to look at a single video.

Re: Can't see videos on library. I can see them listed but not able to click more than one.

JessicaP — Thu, 30 May 2019 23:02:29 GMT

Hi @amzies20,

What phone device are you using? Try reinstalling the Arlo app and restarting your phone to see if that helps.

Re: Can't see videos on library. I can see them listed but not able to click more than one.

amzies20 — Fri, 31 May 2019 02:13:10 GMT

iPhone 8. Yep tried that, didn’t work.

Re: Can't see videos on library. I can see them listed but not able to click more than one.

JessicaP — Fri, 31 May 2019 15:20:21 GMT

Just to make sure, you don't have any filters turned on when viewing your library, correct? Do you see any of the videos on your library when checking on the web client on your computer?