topic Re: Camera batteries in Arlo Pro 2

Camera batteries

Kevin0603 — Tue, 28 May 2019 00:23:55 GMT

So 2 of my cameras do not want to stay charged. I charge the batteries. Put it in the camera. Gives me a blue light then goes away. When I log in to the app it keeps telling me “ charge battery”. Any ideas?
Thank you!

Re: Camera batteries

jguerdat — Tue, 28 May 2019 00:34:25 GMT

Rebooting the base frequently helps.

Re: Camera batteries

Kevin0603 — Tue, 28 May 2019 00:45:52 GMT

I just completely turned it off and on. And both cameras still won’t work. I may need to just buy new ones?

Re: Camera batteries

TomMac — Tue, 28 May 2019 12:41:46 GMT

How are you charging your batteries ?

Re: Camera batteries

Kevin0603 — Wed, 29 May 2019 23:07:20 GMT

@TomMac @jguerdat At Best Buy I bought a dual Arlo battery charger.
Instead of using the cable that it came with.
This one charges 2 batteries at once.

Re: Camera batteries

TomMac — Thu, 30 May 2019 00:27:58 GMT

If you are using the Arlo charge tube ( with supplied ac adapter ) and they aren't hoeing a charge, it very well be the batteries ...

tho I would fine it funny that more than one would go bad at the same time.

About how many times have they been charged?.... Some of mine are over 20x.

if less than a yr, they may be covered by arlo warranty, go thru support

Re: Camera batteries

Vips4319 — Thu, 30 May 2019 00:30:16 GMT

(Optional) Check if you have upto date firmware updates.