topic Re: Arlo pro 2 - I would love to know how they test their updates. And this community group chat is in Arlo Pro 2

Again Camera records but does not get stored in Library.. Getting frustrated

Lightyears — Thu, 23 May 2019 22:28:36 GMT

Had this issue on May 21 and it is back again

The Arlo Pro 2 cameras I have 3 cameras on one Base Station and 2 camera's on another Base Station.

The one with 3 camera's show that they are recording and I get yellow man running,

But it does not save to Library.

Also it shows when I look at overview of cameras (lower left) 1Min or just now so it is recording something. And you see the image of what it did record

I can not find the footage.

I have rebooted get all lights green on base station so that looks good

I am stumped what is going on

Is there a new filmware happening or what???????

Anyone having same issue Date May 21, 2019 6:00 PM Eastern Standard time now new date May 23, 2019 5:30 PM EST

Re: Again Camera records but does not get stored in Library.. Getting frustrated

I3 — Fri, 24 May 2019 03:54:00 GMT

I am also having this problem since this morning May 24 NZ time zone.

I have tried to restart the base station and also reconnect the cameras but nothing seemed to work and I do get

notifications about movements but no recordings on my library.

VMB4000 - No recording on 5/21/2019 on one camera only. Battery at 68%. All other cameras recorded.

Zx6MochaChic — Fri, 24 May 2019 04:26:43 GMT

Arlo Pro 2 camera system is month old. Have been recording as expected. There is not a recording on one camera (front porch) for May 21, 2019. Battery 68%. All other cameras have recording throughout the day on 5/21/2019 except that one. There is always a recording on the front because for some reason a bird loves to fly up to the camera. I have search, but can't find a report made on this specific incident (one day of recording missing on a specific camera, but video is recorded for all other cameras. Also, I did not delete the recording for that camera.

Videos Missing from Library Since this Morning

96708 — Fri, 24 May 2019 06:35:15 GMT

Anyone else getting this problem? Seems isolated to on of my cams. Is this a clould server issue? This cam was working perfectly until this morning. Thanks.

Arlo wireless detecting motion but not recording since 24 may

Jenis — Fri, 24 May 2019 07:06:55 GMT

Since last night 23rd may the camera has stopped recording. It detects motion but no recording

Re: Again Camera records but does not get stored in Library.. Getting frustrated

Dannybear — Fri, 24 May 2019 11:11:11 GMT

Take a look at the base station time zone setting is set correctly, my system fell over for four hours and returned with a different time zone. If the same for you then set it back again and restart the base station.
Monitor again for the next day or so since users are reporting that it changes back again 24hrs later.

Re: Again Camera records but does not get stored in Library.. Getting frustrated

kasnh — Fri, 24 May 2019 11:59:53 GMT

Yep, same here. No recordings in the library since last night 5/23 around 8:40 pm PST. Time Zone is correct.

Re: VMB4000 - No recording on 5/21/2019 on one camera only. Battery at 68%. All other cameras record

jguerdat — Fri, 24 May 2019 15:19:05 GMT

What is the motion indicator for the camera showing - black or gray? Gray means it's disarmed. Check your active mode and maybe toggle it off and back on. Reboot the base. You may need to pull the battery and reinsert, too.

Re: Again Camera records but does not get stored in Library.. Getting frustrated

ShayneS — Fri, 24 May 2019 16:24:45 GMT

What firmware version is your base station & cameras running? What version of the Arlo Mobile app are you using? Does the videos appear in your library through the web portal?

No detection

19912013 — Fri, 24 May 2019 16:58:35 GMT

I have 2 cameras and both are not picking up sound nor motion. Connection is good. It worked fine until now. There is sound and movement in the house. How can i fix this?

Arlo Camera Not Recording

419hamden — Fri, 24 May 2019 19:07:40 GMT

At 14:30 us eastern time notification are sent, but are not recorded.

Arlo detecting motion but not recording

sn0wballz — Fri, 24 May 2019 19:24:47 GMT

Is anyone else having a problem where the Arlo is detecting motion(I can see the motion icon in the app) but it isn’t actually recording or sending a notification?

Cameras detecting motion but not recording and saving to library

sabVanj — Fri, 24 May 2019 19:49:47 GMT

Camera Blinking Yellow when Motion is detected but system is not sending notification and not even recording for all camera. Settings mode Notification and recording is turned on.

Any advice?

Updating me with old footage?

taylorshiver — Fri, 24 May 2019 19:58:38 GMT

Hi,
One of my Arlo Pro cameras is updating me with old video footage. I know this as soon as I see the email notification, as there is no American Flag (new) in view.

No notificatipns? No recordings

Fun-Girl — Fri, 24 May 2019 20:02:48 GMT

No notifications. Live is ok. Worked fine this AM

Re: Cameras detecting motion but not recording and saving to library

Aggie88 — Fri, 24 May 2019 20:05:52 GMT

Same for me. I was getting alerts this morning but not now. I noticed this about 2 hours ago.

Re: No notificatipns? No recordings

MJ222 — Fri, 24 May 2019 20:10:53 GMT

Arlo recent firmware upgrade is definately gone very wrong, as after the upgrade i was getting no notifications and no vedios, then i realized they were appearing 1 day back dated, which i realized it lost all my settings. I had to change the Time zone settings, and it looks like it is not arming and disarming itself in Geofencing mode. Every time when i leave or come in i have to manualy open the app and just change the modes back and forth and it realizes geofencing then. Arlo please you guys are doing false promises and wrecking your products intentionally so cheap of you guys.

Recent iOS release broke recordings

Jim4F — Fri, 24 May 2019 20:11:42 GMT

It seems like the recent iOS release or base station update broke the “no subscription”, formerly Basic, plan. While I never signed up for a paid plan, the app is showing a settings alert and Arlo Smart subscription. Now no free recordings for last seven days to boot! What is going on NetGear?

Re: Cameras detecting motion but not recording and saving to library

kasnh — Fri, 24 May 2019 20:13:02 GMT

https://status.arlo.com/

Re: No notificatipns? No recordings

MoxieMan — Fri, 24 May 2019 20:24:29 GMT

I am suddenly getting no notifications or recordings after a recent update as well. I think my issue is they changed the Basic Subscription plan name to "No Subscription" (which should operate the same) but then also changed my subscription model to "Arlo Smart" which requires you to setup individual cameras to receive notifications etc - yet there are no cameras listed for me to add in the "Smart Notifications" section in Settings. And I am unable to change my subscription plan from "Arlo Smart" to "No Subscription".