topic Another bug when deleting videos and 2 base stations in Arlo Pro 2

Arlo iOS app v2.7.9 deleting video makes all video thumbnails for that camera disappear bug

WillieJames — Tue, 28 May 2019 20:35:12 GMT

I just updated to the latest Arlo app v2.7.9 on my iPhone 6+ running iOS 12.3.1. Now when I view a video and tap the delete trashcan icon in the lower left corner, all of the video thumbnails for that camera disappear instead of just the one I was viewing.

A workaround is to view all the videos before tapping the trashcan so you see what's on the videos before they all vanish.

This did not happen with the Arlo app v2.7.7 just before I updated so it's definitely a bug in v2.7.9.

Re: Arlo iOS app v2.7.9 delete bug

brh — Sat, 25 May 2019 20:53:47 GMT

@WillieJames,

I also have been having this problem for the past 2 to 3 weeks. I don't think it has any thing to do with the iPhone or IOS version, but is a bug in the firmware.

Brian

Videos disappear

Jack057 — Sun, 26 May 2019 01:39:33 GMT

After the new update yesterday 2.7.9 on the arlo app. Now all videos disappear from the library when I delete one I don't want. But if I log out and back in to the app the other videos reappear. Any ideas. I've reinstalled app no help. This just started yesterday.

Re: Arlo iOS app v2.7.9 delete bug

Jack057 — Sun, 26 May 2019 01:34:22 GMT

I'm having the same issue. Just started yesterday when I updated the arlo app.

Re: Videos disappear

WhyUpgrade — Sun, 26 May 2019 05:14:12 GMT

Same here. I have no doubt that it’s from one of their unknown “updates”. How else could this appear overnight? I go from SOP to overwhelmed with videos and emails.

Last year, I stayed on the phone for an hour waiting to talk with CS only to be hung up on after someone finally picked up. Netgear gets my “special” award for last place.

Re: Arlo iOS app v2.7.9 delete bug

WillieJames — Sun, 26 May 2019 06:02:35 GMT

I just realized the same problem occurs in the Library if selecting a video to delete and tapping the Delete trashcan icon on the lower right corner of the screen, all videos in the Library will be deleted.

Re: Arlo iOS app v2.7.9 delete bug

brh — Sun, 26 May 2019 06:33:00 GMT

@WillieJames,

I don't think that they are being deleted, they are just disappearing until you exit the app and re-open it again. The videos will show up again. A real pain in the backside.

Brian

Re: Videos disappear

fractalchic — Sun, 26 May 2019 08:17:01 GMT

This exact same thing has started in my app since this morning as well. I’m about to start a live chat with them to let them know what’s happening.

Libary videos disappear

TheBoys7885 — Sun, 26 May 2019 09:24:10 GMT

Hi all,

Had my cams 2 days and today I find that when I view recordings and delete one, I loose all the recordings, I have to log out and back in and the remaining ones appear. Any idea, is annoying!! Thanks

Re: Libary videos disappear

brh — Sun, 26 May 2019 11:53:29 GMT

@TheBoys7885,

I am also having this problem. I believe it is a flaw in the ios app or the latest firmware update.

Brian

Re: Libary videos disappear

TheBoys7885 — Sun, 26 May 2019 11:56:39 GMT

Ok, hopefully they read this forum. Not sure how else to give feedback, support chat wasn’t working.

Re: Videos disappear

Jack057 — Sun, 26 May 2019 14:37:31 GMT

They say anything. The tried to tell me to reinstall app would fix. Doesn't fix. Seems like just refreshing works. Don't have to restart all every time. Very annoying.

New mobile update

GDstar — Sun, 26 May 2019 14:43:02 GMT

The newest mobile version 2.7.9(90) released may 20,2019 has more bugs in it than the old version ..Now when you have multiple recording you can watch one , then delete it, then you have to log out and re log in to watch the next one and delete it, and then log out and log back in to watch the next one. The library will show 1 video when you have multiples....If at all possible DONT down load the newest update !!!!!!!!!!!!!!!!!

Re: Arlo iOS app v2.7.9 delete bug

WillieJames — Sun, 26 May 2019 16:27:34 GMT

@brh,

You are correct. The disappearing videos reappear upon quiting and restarting the app. Thanks.

Library

jnels8957 — Sun, 26 May 2019 16:33:42 GMT

When viewing in library I delete a file and the library shows empty. I have to close app on iPhone and reboot app to view next file. This just started happening. How can I fix it

Re: Arlo iOS app v2.7.9 delete bug

Mudpmkn — Sun, 26 May 2019 17:29:19 GMT

I’m having the same issue. When I delete two videos, the rest vanish until I reopen the app. I’m using an iPhone 6, but need to check if my wife’s XR does the same thing.

Re: Library

PBO258 — Sun, 26 May 2019 20:30:24 GMT

I have the same issue. I rebooted the bass station no improvement as of yet. This happened yesterday when Arlo was having issues sending notifications.

@jnels8957 wrote:
When viewing in library I delete a file and the library shows empty. I have to close app on iPhone and reboot app to view next file. This just started happening. How can I fix it

Re: Library

Curlz57 — Mon, 27 May 2019 00:52:52 GMT

I have the same issue with my Arlo Pro since the new firmware update

Re: Library

hikermann — Mon, 27 May 2019 17:26:43 GMT

I've got the same issue. Problem started on 25 May. It's a pain when I get several vides as I have to delete one, quit the app, restart it, sign in, get camera status, go to library, delete one video, repeat the whole process.

Re: Library

jguerdat — Mon, 27 May 2019 18:10:20 GMT

While I agree it appears to be an app problem that needs to be fixed, I would also strongly suggest never deleting videos since too many folks have then wanted certain ones back. Just let the system delete them according to your plan.