topic Re: Arlo Pro 2 Base Station offline in Arlo Pro 2

Arlo Pro 2 Base Station offline

awhittaker98 — Tue, 28 May 2019 22:51:18 GMT

My Base Station has gone offline. It was working perfectly, and now wont connect to the Internet. I have done a reset by pressing the reset on the back of the base station, and that did nothing. I have changed Cat 6 cables from the router to the unit, that did nothing. My router is working fine as all my other devices connect to it and the internet. Any idea what the next solution may be? The Lights on the base station has Green for power, orange for internet, Green for cameras

Re: Arlo Pro 2 Base Station offline

jguerdat — Mon, 27 May 2019 13:58:20 GMT

The amber Internet LED indicates that the base is connected to the router but isn't being passed on to the servers. STart by rebooting your router and base, in that order.

Re: Arlo Pro 2 Base Station offline

awhittaker98 — Mon, 27 May 2019 21:17:07 GMT

Yes I have rebooted the router first and then Arlo. No change. Rebooted Arlo - No Change.

Re: Arlo Pro 2 Base Station offline

jguerdat — Tue, 28 May 2019 00:31:08 GMT

It may be a hardware problem. Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx