topic Re: Arlo Pro 2 in Arlo Pro 2

Arlo pro 2 release date uk

CHill003 — Thu, 12 Oct 2017 12:32:02 GMT

Hi, I'm a potential customer and would like to know when the Arlo Pro 2 (1080 cameras) will be available in the UK... or has this model been released. Thnx

Re: Arlo pro 2 release date uk

BlueSkiesUK — Fri, 13 Oct 2017 13:10:22 GMT

Same question. Potential customer wanting to purchase up to 10 Arlo Pro 2s. Need to know UK release date please.

Arlo Pro was released approx Feb 2017; does that mean that Arlo Pro 2 will be release approx Jan/Feb 2018?

Arlo Pro 2

brennie — Sun, 15 Oct 2017 08:49:48 GMT

Hello....not particularly interested in a free camera...really want the question answered “ when will the Arlo Pro 2 be available in the UK?”

simple question ...waiting to invest...

thank you

Re: Arlo Pro 2

Obsydian — Mon, 16 Oct 2017 18:16:10 GMT

Guys sat in London ordered Amazon USA arrived today fitted Pro 2, replaced Pro 1.

Done vastly superior picture and cost was £485 including import duty

Re: Arlo Pro 2

brennie — Tue, 17 Oct 2017 06:22:56 GMT

Re your order from the US...What exactly did you order and how long did it take?

Was it a bundle or individual cameras to add to an existing system?

Re: Arlo Pro 2

Obsydian — Tue, 17 Oct 2017 07:37:22 GMT

I ordered via Amazon US (but clicked the Arlo US site link to buy, which took me to Amazon USA).

I ordered a Pro2 Two Camera kit (with Base station).

A direct swap for my Pro1 system, which i returned, as barely had it two weeks.

Re: Arlo Pro 2

brennie — Tue, 17 Oct 2017 08:00:55 GMT

Thank you for your speedy reply....May I ask how long it took to arrive?

Re: Arlo Pro 2

Obsydian — Tue, 17 Oct 2017 11:06:42 GMT

Under a week - via DHL

Re: Arlo Pro 2

V8 — Tue, 17 Oct 2017 21:18:11 GMT

Be aware here, I was about to do the same. Worked out at around £460 for the base two camera system shipped to the UK and including import duties.

As I have an open ticket with support and will be getting a refund I asked about the warranty support when purchasing from the US and shipping to the UK as currently there isn't any indiicative date when they will be available over here.

The answer I got was there is no warranty as they will only honour it against US addresses i.e. if there is a problem and you need to RMA you're stuffed. I've not proceeded thus far given current issues with the Arlo Pro for obvious reasons.

Support: "...Since the device will be purchased as a North American Version it will follow the North American warranty policy of a 1 Year manufactures warranty. The requirement to process a North American Warranty is a North American address as our warehouse that stocks the devices will not be able to ship internationally. .."

Me: "...Even though I can actually purchase the Arlo Pro 2 cameras from Amazon.com and have them shipped to the UK from the US, you cannot warranty products purchased outside of the UK, primarily as if these also needed RMA for example, they could only be shipped to a US address (which is my interpretation of the above)...."

Support: "..You're correct about the RMA address requirements being in North America...."

Re: Arlo Pro 2

Obsydian — Tue, 17 Oct 2017 22:40:19 GMT

I did the same online and was advised global policy and reseller only issue is returning to seller.

Either way not ideal but I paid include import duty, is probably cheaper and I don't need to wait until next year.

Re: Arlo Pro 2

V8 — Tue, 17 Oct 2017 22:43:51 GMT

Obsydian wrote:
I did the same online and was advised global policy and reseller only issue is returning to seller.

Either way not ideal but I paid include import duty, is probably cheaper and I don't need to wait until next year.

Yeah. It's a toss up between having something now or waiting until there is 'valid support' if there is a problem.

Makes me very nervous imho as I've had nothing but issues.

Re: Arlo Pro 2

Obsydian — Tue, 17 Oct 2017 23:44:47 GMT

Not really as mentioned return to seller, yes it's in the US. But yes extra hassle IF any issue.

Re: Arlo Pro 2

V8 — Wed, 18 Oct 2017 00:00:53 GMT

I understand what you are saying but seller coverage is only for a limited time, .after which the manufacturer becomes responsible. Standard practice .

The 'IF' statement is marginal when it comes to netgear, and more a case of 'when', speaking from experience and not just with their cameras.

Its the risk you take i guess.

Re: Arlo Pro 2

riknita — Thu, 19 Oct 2017 14:31:33 GMT

I just asked support re warranty in UK and was told that it would be coverd for 2 years.

I just want to know if the power supply was a US one or was compatable for UK - did you use a US - Uk adaptor

Thanks

Re: Arlo Pro 2

V8 — Thu, 19 Oct 2017 14:58:40 GMT

riknita wrote:
I just asked support re warranty in UK and was told that it would be coverd for 2 years.
I just want to know if the power supply was a US one or was compatable for UK - did you use a US - Uk adaptor

Thanks

Sadly, whomever told you that is mis-informed.

Categorically, purchasing from the US and shipping to the UK does not provide you with any warranty if for any reason you need to RMA the item; they will only ship RMA'd devices to a US address, not UK.

I had this also confirmed by customer support in Ireland yesterday who cover all of Europe as they called me directly (so this is via two different routes). They also advised they have customers in Scandanavia asking the same question.

Additionally US purchased items only get a 1 Year warranty, whereby UK sold items get 2 year (again confirmed yesterday)

Purchasing from the US, shipping to the UK is at your risk and should subsequently there be an issue you will not be able to RMA your device.

You will need a US>UK adapter plug.

Re: Arlo Pro 2

brennie — Thu, 19 Oct 2017 15:54:57 GMT

Wouldn’t it be nice and so rewarding if a Netgear moderator or marketing employee reading these posts just announced a global roll out ...put us all in the loop so we can stop speculating and plan for a future install.

Would that be asking too much?

UK playing catch up again....

Re: Arlo Pro 2

Obsydian — Thu, 19 Oct 2017 16:36:16 GMT

US Model installed running no issues, used adapter for base station plug, returns are to base US. All in all far superior to the Pro 1 including import duty the same price.

Pro 2 UK release ???
Price ???

Re: Arlo Pro 2

Obsydian — Thu, 19 Oct 2017 16:37:22 GMT

Not had any issues with prior or current Netgear.

Re: Arlo Pro 2

V8 — Thu, 19 Oct 2017 17:43:38 GMT

Apparently they cant currently advise when the UK release will be, which is really annoying and a little unbelievable as you dont manufacture a product without first having a realease plan, so i may need to move to Nest.

The only thing she did say yesterday was that they typically realease products to one region first to iron out bugs and issues before releasing to other markets, just in case something major comes about.

Re: Arlo Pro 2

Murphy1984 — Wed, 25 Oct 2017 02:27:13 GMT

Got my Arlo Pro 2in the states last week. Hooked it up 3 days ago and it’s running great. Worked out at €407 for the two camera package with the base station from Best Buy