topic Re: Cannot run Arlo software on Mac in Arlo Pro 2

Cannot run Arlo software on Mac

Julie5162 — Thu, 23 May 2019 16:03:26 GMT

Hi, I've purchased an Arlo Pro 2 wire free camera system. That's all up and running fine. I've installed the programme on my iphone with no problems. Unfortunately I cannot get it to run on my Mac OS Mojave version 10.14.5. I can get to the sign in page, but when I put in my user name an password I get this error message: {{"cta_return_to_call_web"| i18n}}.

I know I must be close, as when I try to log in on the Mac, it logs me off the iphone. I've tried

Arlo Help support but they have been singularly unhelpful so far. Last time I phoned they couldn't find me from the previous reference number!

Does anyone have any idea please?

Re: Cannot run Arlo software on Mac

TomMac — Thu, 23 May 2019 16:44:13 GMT

Have you tried any of the other browsers on the Mac , like fire fox, chrome

Re: Cannot run Arlo software on Mac

ShaneLee — Thu, 23 May 2019 21:44:55 GMT

I run Mojave and the website works ok. I do get the update flash thing nearly all the time, even though an update isn't required. Just some suggestions here to check:

Do you have Flash installed?

Are your content blockers blocking that website (arlo.netgear.com). Safari | Preferences | Website?

Re: Cannot run Arlo software on Mac

Julie5162 — Fri, 24 May 2019 12:00:43 GMT

Yes, I've tried Google Chrome, no joy. I've aso tried switching off Kapersky.

Re: Cannot run Arlo software on Mac

Julie5162 — Fri, 24 May 2019 12:02:57 GMT

Yes I have Flash.

Checked Safari it's not content blocking anything apparently.