topic Re: Arlo app locks in Arlo Pro 2

Arlo app locks

Smackrc51 — Sat, 18 May 2019 12:49:37 GMT

Arlo app locks when I go into modes/garage light / click pencil to adjust sensitivity. Once I go into it it will note go out. I have to shut down app and re open. Try again same problem

Re: Arlo app locks

TomMac — Sat, 18 May 2019 12:55:14 GMT

It would be helpful if you tell what phone or device AND the OS version

Re: Arlo app locks

Smackrc51 — Sat, 18 May 2019 13:25:16 GMT

Arlo pro 2 .. latest version iOS

Re: Arlo app locks

TomMac — Sat, 18 May 2019 13:28:45 GMT

What phone ?

But anyway, do it on the web and see if it's the phone/app or the system.

https://arlo.netgear.com

Re: Arlo app locks

Smackrc51 — Sat, 18 May 2019 14:05:27 GMT

iPhone 7 Plus

Re: Arlo app locks

eantonio — Wed, 22 May 2019 01:19:30 GMT

This is also happening on Arlo Pro 2 cameras. When I go and change the sensitivity, the app will not go back after hitting Save or Cancel. I have to quit the app and open again. This is on iOS 12.3, using iPhone XS Max. Hey Arlo, fix your app and make sure everything works before releasing it. Thanks!

Re: Arlo app locks

ShayneS — Wed, 22 May 2019 17:18:52 GMT

Hi @Smackrc51

What device & OS are you using when you experience this issue?

Re: Arlo app locks

Smackrc51 — Wed, 22 May 2019 19:27:05 GMT

iPhone 7 latest ios

Re: Arlo app locks

ShayneS — Wed, 22 May 2019 20:13:28 GMT

What version of the Arlo Mobile App are you using? Is your base station & cameras up to date on the latest version?

Re: Arlo app locks

Smackrc51 — Wed, 22 May 2019 21:17:36 GMT

iOS iPhone 7

Re: Arlo app locks

ShayneS — Wed, 22 May 2019 21:29:50 GMT

@Smackrc51

You are running IOS 12.3?